At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Principal Analyst, Partner Value Realization & Sales Excellence, Global Partner Programs
Why We Have This Role
Our Global Partner Programs organization is responsible for driving global consistency across the programs that benefit our Partners, Partner Sellers, and Field organizations. These programs build incremental revenue streams for Qualtrics across all partner types and elevate and improve the experience we deliver for our Partners. This specific role is focused on ensuring that our partners can help customers understand the XM value proposition and realize business value with their programs.
How You’ll Find Success
- Passion for building new programs and processes, learning new things, helping others find solutions to problems, value selling, and value realization
- Ability to collaborate with teams across the organization while also being able to work independently and as a self-starter
- Self-motivated, responsible, and able to consistently meet aggressive deadlines
- Make sound decisions, communicate effectively, possess financial acumen, demonstrate initiative, build realistic plans, promote teamwork, and influence others
How You'll Grow
- The XM category cuts across several stand-alone areas of professional expertise. In this role you will gain exposure across the entire XM category (customer experience, employee experience, and research). You will work across the end-to-end GTM motion at Qualtrics. You will work with a diverse set of leadership; internal leaders, partner leaders, and customer leaders.
Things You’ll Do
- Build partner-agnostic programs: Develop programs that help our Partners sell better and help our customers realize value with their programs. Drive consistency in the way we operate with our Partners and Partner Sellers, and make it easier to do business with Qualtrics. Contribute to how we drive accountability and accomplish established program goals. This may include live training and certification, self-service resources, tools, processes, and accountability for partners.
- Drive an operating rhythm for the Partner organization: Define and manage KPIs, working with Partner operations to establish measurements, regular reporting, and accountability to ensure our partners are value selling and helping customers realize value.
- Educate our PEMs and PSMs: Educate partner teams on programs, responsibilities, and processes. Support, enable, and influence team members to adopt the desired behavior, including effectively communicating value propositions and taking the right steps to help customers realize value.
- Drive organizational excellence: Build programs and processes that make it easy for our sellers and CSMs to think of partners in everything they do, to bring partners in earlier in our customer relationships, and to involve partners at key moments in the customer lifecycle.
- Improve our Partner PSAT: Working with our global PEMs, PSMs, and other ecosystem team members, evolve our operating model to deliver an incredible experience for our partners.
What We’re Looking For On Your Resume
- 7+ years of relevant experience in Business Operations, Ecosystem/Partner Operations, Finance, or Management consulting with focus on the following:
- Familiarity on how a partner ecosystem operates, strategic alliances, marketing, business development
- Deep expertise in value selling and value realization
- Polished confidence working with and presenting to internal and external C-level executives
- Project/program management skills to manage the complexities of working with multiple internal and partner stakeholders
- At least 5 years of experience in the software industry and cloud platform businesses. Experience at a B2B SaaS company is a plus.
- Scale mindset, ability to enable others
- An undeniable passion for winning and creative solutioning
- Salesforce.com (SFDC) reporting and analytics experience encouraged
- Bachelor's degree, MBA or other relevant professional degree encouraged
- You are able to travel when necessary (10%+)
What You Should Know About This Team
We pride ourselves on being a team that not only understands but also contributes to the achievement of our Partners and Partner Sellers objectives. Partnering with sales teams, PEMs, and the broader Partner Ecosystem globally, we foster a culture where smooth communication and collaboration reign supreme. Our team values the ability to take initiative, work independently, and accomplish key initiatives. Everyone is encouraged to think ahead, anticipate potential issues, and find ways to proactively conquer.
Our Team’s Favorite Perks and Benefits
- Qualtrics Experience Program - A bonus each year for an experience of your choosing
- Worldwide and diverse community that enjoys helping each other
- In our offices we take pride in creating an open and collaborative work space.
- At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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