Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow is looking for a Senior Manager of Global Sales Development, responsible for managing a team of Sales Development Representatives who manage opportunity identification and creation for our field sales organization. The Sr. Manager enables team performance by supporting and managing the team to achieve monthly, quarterly and annual goals.
What you get to do in this role:
- Provide leadership to your team. Manage new hire onboarding and ongoing coaching on effectiveness, productivity, call quality, and systems use
- Manage quota achievement on a monthly, quarterly basis and annual basis.
- Align team activities with Marketing and Sales priorities. Participate in developing Marketing and Sales campaigns to achieve pipeline and goals
- Prepare reports for Director, Global Sales Development
- Ensure that territories are assigned in CRM system Ensure accurate and reporting of metric with territories assigned in the CRM system
- Perform a monthly performance appraisal for all personnel and administer performance improvement plans for any under performance
- Provide input to senior leadership in the development and administration of incentive compensation programs.
- Maintain current knowledge on ServiceNow's offerings
- Keep informed on competitive services, promotional matter, sales techniques, pricing and marketing policies. Use resources and perform research to determine sales patterns and strategies
- Travel for training or meetings may occasionally be required
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 5+ years of success as an individual contributor in sales or marketing or as a business owner required.
- 2+ years' experience leading a team in enterprise software sales or equivalent SaaS/PaaS sales organization is required.
- A firm understanding of Cloud computing, SaaS offerings, and software subscription business models is required.
This position is a pipeline requisition, meaning we are actively building a network of qualified candidates for potential future opportunities. While there may not be an immediate opening, we encourage interested applicants to apply so we can consider them as roles become available.
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
For positions in this location, we offer a base pay of $105,120 to $173,460, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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