Manage and grow dealer relationships across a territory, coordinate with technical, operations, customer service, and logistics teams, and resolve dealer concerns. Handle warranty claims, RGA processes, product issues, and return requests while communicating product updates, installation best practices, and technical resources. The role requires strong organization, relationship-building, independent field-based work, and at least three years of relevant account management, sales, dealer support, or business development experience.
Join Our Team as a Customer Account Manager at Franklin Water Treatment, a Division of Franklin Electric
At Franklin Water Treatment, we are leaders in innovative water treatment solutions, and we're seeking a reliable and customer-focused Account Manager in Alberta to become part of our growing team. If you excel in building strong relationships, supporting dealers, and coordinating operations while driving territory engagement, we encourage you to apply and grow your career with us!
At Franklin Water Treatment, we are leaders in innovative water treatment solutions, and we're seeking a reliable and customer-focused Account Manager in Alberta to become part of our growing team. If you excel in building strong relationships, supporting dealers, and coordinating operations while driving territory engagement, we encourage you to apply and grow your career with us!
MOVE FORWARD WITH US!
What you will be doing:
- Manage and support existing dealer relationships throughout the territory while identifying opportunities for continued growth and strategic dealer development
- Coordinate with internal technical, operations, customer service, and logistics teams to resolve dealer concerns efficiently
- Assist with warranty claims, RGA (Return Goods Authorization) processes, and product issue resolution
- Ensure warranty and return requests are handled professionally, accurately and in a timely manner
- Assist in communicating product updates, installation best practices, and technical resources to dealer partners
Who we want:
We’re looking for a motivated focused and approachable professional who thrives on building trust and cultivating long-term partnerships. Highly organized and dependable and able to work confidently and independently in a field-based role while staying responsive and solution-oriented. Someone with a strong ability to balance dealer support, operational coordination, and territory support coordination. If you take pride in your work and are ready to be a crucial part of our team, WE WANT TO HEAR FROM YOU!
What you need:
- Bachelor’s degree in business, business management, marketing, engineering technology, or a related field (preferred).
- 3+ years of experience in account management, territory sales, dealer support, business development and customer relationship management
Company Values & Benefits:
- Competitive wage based on experience and qualifications
- Medical, dental, vision, and life insurance
- Paid parental leave
- RRSP plan with company match & service contributions to help you save for the future
- Paid time off
- Opportunities for training and career growth
- Tuition Reimbursement
- Employee discount program
- Car allowance
- Company cell phone
About
Franklin Electric is a global leader in water and energy systems, committed to continuous improvement and innovation to meet the diverse needs of our customers. Our founders in 1944 named the company after America’s pioneer electrical engineer, Benjamin Franklin, which lives on today in our culture to drive us to push boundaries and create meaningful change. We offer a comprehensive range of pumps, motors, drives, and controls for residential, commercial, agricultural, industrial, and municipal applications.More than just a workplace, Franklin Electric is a vibrant and inclusive community of forward-thinkers, united by our mission to drive positive impact worldwide. Our culture fosters career growth and personal development, with a focus on promoting from within and nurturing talent. Our recent awards in “America's Most Responsible Companies”, “Most Trusted Companies” by Newsweek, “America’s Climate Leaders” and “Indiana’s Best Places to Work” attest, we're dedicated to upholding the highest standards of corporate responsibility.At Franklin Electric, we believe that everyone deserves to be treated fairly and respectfully, and that our diversity of thought, culture and experience makes us a stronger company. Our commitment to social responsibility is evident in programs like the Franklin Women's Network and our philanthropic efforts through the Franklin Wells for the World Foundation. Through these endeavors, we've provided clean water to over 284,000 people in 12 countries, addressing the global water crisis head-on,Locally in our communities, the Franklin Electric Charitable and Educational Foundation (FECEF) supports causes close to our hearts, such as United Way, Boys & Girls Club, and Big Brothers Big Sisters. Our dedication to excellence extends beyond our products and services, shaping a brighter future for both our employees and the communities we serve. Join us in driving meaningful change and making a difference with Franklin Electric.
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