Customer Data Architect

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance.  Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration.  With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence.  Visit us at: www.accenture.com/song

The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experiences it fuels are, together, a vital expression of a brand’s voice and purpose.  We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale.  Our unique tools and services organize, store and optimize content, including taxonomy, rights and asset management, analytics and quality assurance.

You Are:

A customers’ experience with a brand spans a lot of people, processes, and of course technology.  As a Customer Data Architect you get what makes customer interactions tick – how we can gather the data in the moment to deliver the right message, or inform the right decision, where it’s marketing progressing customers from awareness to prospects, or cross selling to existing customers, or even informing sales or service about what the customers trying to accomplish. You understand that the best-looking app or website in the world is useless if it can’t leverage the data it needs to have a meaningful customer experience.  And clients have come to rely on you for your expertise in getting the right data to the right app at the right time, every time.  If you are passionate about data and helping clients truly connect with their customers, we’d like to meet you.

The Work:

• Provide subject matter expertise to identify and recommend workable solutions to clients

• Work with the project management to develop the overall implementation solution plan and serve as a lead, as required, overseeing aspects of the project life cycle, from the initial kickoff through the requirements analysis, design and implementation phases for projects within solution area

• Work with data integration technologies to design and implement new solutions and processes for clients to support new customer experience strategies

• Work with business and technology client representatives to gather functional and technical requirements

• Create API / ETL integrations and customer data model designs

• Participate in client facing meetings and documenting key decisions and action items

• Serve as a lead of an integration and/or data architecture team

• Keep informed of the latest technology trends and innovations especially in the areas of data integration, master data management, data management platforms, marketing automation, marketing resource management, digital asset management, web content management, mobile, and social media

Here’s What You’ll Need:

• 7+ years of hands-on experience with customer data, including designing / implementing marketing customer data models

• 5+ years of hands-on SQL experience

• 3+ years of full lifecycle implementation experience using various SDLC methodologies

• 2+ years of experience with Customer Data Platforms (CDPs), such as Adobe, Salesforce, Treasure Data, Zeta Global, Tealium, Amperity, Redpoint Global, or Twilio

• 1+ year experience with real-time integration via web services, ideally via SnapLogic, Mulesoft, Apigee, Talend, or Informatica Cloud

• English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

• A University degree is required for this position

Bonus points if:

• Experience with Technologies and Processes for Marketing, Personalization, and Data Orchestration such as Adobe Experience Platform (AEP), Salesforce Marketing Cloud (SFMC), Braze, Pegasystems, Zeta Global, SAP (Emarsys), or Acquia

• Experience with marketing campaign design and implementation

• Experience in online ad serving or site serving platforms

• Experience with technologies and processes for content management systems, digital asset management software, web content management

• Experience with technologies and processes for mobile and social media technologies, solutions, and strategies

• Experience in a consulting environment and/or digital agency with demonstrated track record of continuing responsibilities, creativity and innovation  

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired in British Columbia as set forth below.

Information on benefits is here.

Role Location                                    Annual Salary Range

British Columbia                             $91,400 to $220,400

#LI-NA-FY25 and #LI-MP

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com