Group Description
At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We're the only mobility technology company and supplier with complete expertise across the entire vehicle.
We are committed to quality and continuous improvement because our products impact millions of people every day. But we're more than what we make. We are a group of entrepreneurial-minded people whose collective expertise gives us a competitive advantage. World Class Manufacturing is a journey and it's our talented people who lead us on this journey.
About the Role
The Customer Portal Analyst, B2B/EDI will ensure that all Magna companies are set up properly within the hierarchy structure established within our automotive customer portals. By providing training and assistance to all Magna companies, levels of management, and users, the Analyst will ensure that business transactions occur, uninterrupted, within all areas of operation.
As the main point of contact between customers and Magna companies in relation to customer portals, new initiatives, business applications, communication issues, and methods of simplifying processes, the Analyst will be tasked with finding ways to reduce cost and improve efficiency. A component of this position will be to assist with contract negotiations relating to iPoint and to provide corporate finance Group/Division billing details for iPoint and managing OEM portal administration.
Your Responsibilities
- 1st and 2nd level support of security administrators and end users
- Coordinated of level 3 support with OEM portals when required
- Provide access to new applications and site codes for all OEM customer portals, ensure availability to Magna companies
- Check regularly for divisions registered outside main organizations in Covisint and ensure that they are properly realigned
- Help new divisions get set up properly within portal and hierarchy
- Ensure new codes are set up properly, allowing business transactions to flow properly
- Liaise with magna sales/purchasing, legal department, customer, and Dun & Bradstreet periodically when issues around DUNS number arise (add/delete/update information).
- Discuss new application rollout, pilots with Magna divisions, i.e. GSDB, eRFQ, EPO, SQP.
- Assist with and ensure bank detail entries into GSDB are done correctly.
- Develop and maintain Magna specific training materials relating to the administration of the various OEM portals.
- Provide training via web, phone, email, documentation, or on-site to Security Administrators, end users, and management for customer portals.
- Support the implementation of portal integration processes and set up iPoint missions (correct and monitor issues around iPoint).
- Provide presentations on third party software solutions related to OEM systems.
- Maintain OEM website, update with information relevant to access, applications instructions. Help documents, and news items.
Who we are looking for
- Excellent documentation, organizational, and time management skills - with the ability to multi-task and prioritize
- Strong interpersonal and communication skills
- Ability to work flexible hours and overtime/weekends when required
- Positive, pro-active, energetic, and professional
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a fast, mission critical environment.
- Strong customer service orientation
Your preferred qualifications
- Completion of community college diploma/certificate in Information Technology, Math, Computer Science or related technical subject area - OR equivalent work experience
- 3-5 years of work-related experience
- Experience with iPoint and OEM systems is an asset
- Experience working in a global team oriented, collaborative environment
Accommodations for disabilities in relation to the job selection process are available upon request.
Candidates will be required to complete a Criminal Records Check and, if deemed necessary, a Credit Check as part of the candidate selection process.
What we offer
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Site Benefits
Magna offers amazing work environment with great knowledge and career advancement opportunities.
Awareness. Unity. Empowerment.
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.
