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Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.
Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.
We’re looking for a French-speaking Customer Success Associate to support our customers in Quebec and France. You’ll be on the front lines—answering questions, offering guidance, and making sure brokers and policyholders feel supported at every step. Whether you're walking someone through our platform or solving an issue behind the scenes, your work helps keep things running smoothly.
This is a great opportunity for those who enjoy helping people, communicating clearly, and working in a fast-paced, team-based environment. You’ll collaborate across teams and share insights that improve how we serve our customers.
The Customer Success Associate role is available either in-office at our Provo, UT location or remotely for candidates based in Canada.
Responsibilities- Respond to inbound questions from French-speaking customers via chat, email, and occasionally phone
- Educate brokers and policyholders on how to use Coalition’s quoting and cybersecurity platforms
- Route questions to the right internal teams, such as Sales, Claims, Insurance, and Security
- Complete administrative tasks that support the insurance process and customer experience
- Capture and share customer feedback to help us improve tools and reduce pain points
- Fluent in written and spoken French
- Previous experience in customer service or support is helpful, but not required
- Strong communication skills; you’re clear, respectful, and adaptable in how you respond
- Comfortable working with online tools and platforms; quick to learn new systems
- Curious, resourceful, and able to prioritize in a fast-moving environment
Positive attitude and team-first mindset - Bonus: familiarity with insurance or B2B SaaS platforms
- 100% medical, dental, and vision coverage
- Flexible PTO
- Annual home office stipend and WeWork access
- Mental & physical health wellness programs like Headspace, Lumino, and more!
- Competitive compensation and opportunity for advancement
Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.
We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.
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Privacy NoticeCoalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.
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Anti-Discrimination NoticeCoalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.
AccommodationsCoalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at [email protected]. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.
To all potential candidates: Coalition primarily does not use third-party recruiting services. Potential candidates will only be contacted by Coalition, Inc. during the recruitment process. You can always verify any opportunity on our official careers page http://www.coalitioninc.com/careers.
To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.
Coalition Calgary, Alberta, CAN Office
Calgary, AB, Canada
