Manages post-sale relationships with mid-market and enterprise customers, helping them adopt Atlassian solutions, achieve business outcomes, and expand usage. Develops success plans, conducts executive reviews, identifies churn risks, provides product guidance, and collaborates with account teams and internal departments. Serves as a trusted advisor and voice of the customer while managing a book of business and driving long-term customer value.
Sales | New York, United States | Remote, Remote
Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Atlassian Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to align on strategic goals and unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users.
As a CSM, you'll build relationships and demonstrate an understanding of the Atlassian customer journey. You'll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices.
You'll use your solution expertise to cut across multiple products and solution practice areas. You'll work with a variety of customer profiles including executives, administrators and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment.
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.
Please visit
Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Atlassian Customer Success Managers (CSMs) help customers realize the value in their Atlassian investment. They engage customers to align on strategic goals and unlock early and sustained outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users.
As a CSM, you'll build relationships and demonstrate an understanding of the Atlassian customer journey. You'll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices.
You'll use your solution expertise to cut across multiple products and solution practice areas. You'll work with a variety of customer profiles including executives, administrators and multi-layered global teams to support the successful adoption and expansion of their Atlassian solution investment.
- Develop a trusted advisor relationship with customers from C-Suite, to executives and global teams helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.
- Experience with SaaS business models and enterprise customer needs resulting in quantifiable outcomes.
- Collaborate with the customer and account team members to develop Customer Success Plans, including regular check-ins, EBRs (Executive Business Reviews), and strategic planning sessions. The account team includes the account executive, solution partners, and other Atlassians.
- Manage post-sales activity for your customers through relationship-building, product expertise and execution.
- Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements.
- Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions.
- Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your seasoned account team and in particular the Account Associate.
- Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers.
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.
Please visit
Similar Jobs at Atlassian
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Lead Atlassian’s Commercial Solutions Engineering team for the DX product. Manage technical advisors who support sales efforts, provide technical guidance to customers, and help drive product growth. The role is remote and based in New York, with work eligibility limited to countries where Atlassian has a legal entity.
Top Skills:
Dx
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Designs and maintains scalable data infrastructure, ETL/ELT pipelines, canonical datasets, and AI context layers. The role improves data quality and alignment across sales and finance systems, investigates data inconsistencies, leads requirements through UAT and implementation, supports analytics self-service, and partners with cross-functional teams to deliver process improvements and reliable business data.
Top Skills:
Ai AgentsData LakesData ModelingData WarehousingDatabricksEltETLGainsightHubspotLookerNetSuiteOracle FusionPythonSalesforceSQLTableau
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Lead Atlassian’s Agent Platform engineering team, combining people management with hands-on technical leadership. Set direction for applied ML, agent workflows, retrieval, evaluation, observability, reliability, security, privacy, and scalable platform foundations. Hire, coach, and develop engineers; establish planning and execution practices; write production code; and align roadmaps across product, engineering, ML, data, and platform stakeholders to deliver reliable AI experiences.
Top Skills:
Agentic SystemsAi/Ml SystemsApplied MlContext RetrievalEvaluation SystemsObservabilityPlatform EngineeringProduction Operations
What you need to know about the Calgary Tech Scene
Employees can spend up to one-third of their life at work, so choosing the right company is crucial, not just for the job itself but for the company culture as well. While startups often offer dynamic culture and growth opportunities, large corporations provide benefits like career development and networking, especially appealing to recent graduates. Fortunately, Calgary stands out as a hub for both, recognized as one of Startup Genome's Top 100 Emerging Ecosystems, while also playing host to a number of multinational enterprises. In Calgary, job seekers can find a wide range of opportunities.
