The Digital Account Coordinator will manage client relationships, support project management, assist in client training, and contribute to business development and marketing efforts.
Company Description
A.K.A. New Media Inc (AKA) is a leading interactive agency that has been developing complex web properties leading organizations since 1997. Since its inception, A.K.A. has exemplified a passionate commitment to providing the highest quality communication and technical solutions with a particular focus in the not-for-profit sector. We seek opportunities of social impact and maintain immense pride in all of the solutions and services we provide.
To learn more about AKA, please visit www.akanewmedia.com
Job DescriptionThe Opportunity: A.K.A. New Media Inc. (AKA), has an immediate requirement for an experienced, focused, organized, and energetic Digital Account Coordinator to join our team to provide account and project management support. Hybrid remote/office schedule possible.
If you have a passion for building relationships, have a go-getter personality with strong communication skills, strong project management capabilities, who excels at finding win-win situations, are inspired by the thought of providing companies and not-for-profit organizations with the best online solutions possible, and want to be part of a dynamic and emerging company, read on and apply!
The Role:
- Account Coordination – Support project discovery & reflection, capturing meeting minutes, content and asset gathering; Setting, and managing client expectations, update management; Seeking new opportunities with existing clients, keeping detailed and accurate client accounts.
- Client Relations - Proactively maintaining and deepening ongoing client relationships
- Project Management - Managing and tracking the status of project plans, scope and budgets; Managing budget control reports/project tracking reports; Supporting and managing project team members, managing quality of projects, etc.
- Client Strategy Development - Participating in the research and discovery phases of projects; Developing reflection documents and writing creative briefs
- Client Training - Training clients on the use of Content Management Systems and other web related best-practices.
- Communications - Supporting the creation of content for e-Newsletters, corporate website and industry publications
- General Marketing Support - Gathering client testimonials, success metrics, support writing/editing/contributing to AKA's marketing efforts, etc.
- Business Development - Support A.K.A.'s business development efforts
- Other duties as assigned
Qualifications
- 1+ years of digital account and project management experience (agency experience is preferred)
- Proven time and priority management skills; Able to manage tasks efficiently and to multi-task
- Ability to manage client expectations, requests, and challenges calmly, effectively, and professionally
- Ability to seek new opportunities for clients
- Strong written and verbal communication skills
- Well-versed and passionate about technology and communications, with emphasis on Internet-based technology and we development (i.e. Social media, web design, etc.)
- Outgoing, energetic, with strong interpersonal, team and customer service skills
- Post-secondary degree or diploma is preferred - preferably in the fields of Business, Marketing, Communications, or Technology
- Strong experience with Microsoft Office Tools
- Quick learner with the ability to adapt to evolving needs quickly, and willing to self-teach as required (i.e., Using online help guides, etc.)
- Some knowledge of website maintenance (whether for clients or personal)
Nice to Haves:
- Knowledge of related software (Sketch, Photoshop, InDesign, etc.) and basic web code (HTML, CSS), but these are not requirements
- Experience with project management tools is an asset (e.g., MS Project Basecamp, Forecast, Bugherd, etc.)
- Understanding of web development
- Experience with Content Management Systems (Kentico, Wordpress, etc.) Customer Relations Management (e.g., Salesforce, MS Dynamics, etc.)
- Experience with other industry tools (Hubspot, Salesforce, Bugherd, etc.)
- Google Adwords and Google Analytics Experience
- Bilingual is an asset
Relevant Assets and Experience:
- Not-for-profit and fundraising
- Web development
- Project management
- Sales, including prospecting and cold-calling
- Knowledge of digital marketing
For additional information please visit www.AKANewMedia.com
Only shortlisted candidates will be contacted.
NO HEADHUNTERS OR EMPLOYMENT AGENCIES PLEASE.
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