This is a remote position that can be based anywhere in the United States or Canada.
Calix is looking for a Digital Engagement Intern to help with key projects related to driving adoption and ensuring customer success by bringing the best practices, ideas, innovations, and capabilities of Calix to our customers at scale. he best practices, ideas, innovations, and capabilities of Calix to our customers at scale. This role will have a deep focus in the digital customer success content, community event support, and helping to facilitate cross-collaboration internally.
The ideal candidate will have passion for connecting people with both content and Calix experts to provide exceptional experiences and learning across digital platforms. In this cross-functional role, you will work with product, sales, customer success, customer community, and TAC (support) to ensure customers have access to our incredible resources. You should wake up every morning excited to help Calix realize our vision of “Connecting Everyone and Everything”. You will report to the RVP, Digital Engagement & Community.
This is an exciting opportunity for a motivated student to get real hands-on experience in a fast-paced, high-growth Customer Success organization and Community Team in the technology industry. The duration of the program is expected to be about 90 days.
Responsibilities and Duties:
- Work with cross-functional teams to create and audit Customer Success content across all channels
- Support with virtual event administration and facilitation
- Work with our Engagement Strategists to help develop customer journeys
- Understand Calix customer personas and their unique needs
- Working with our online community members to ensure access to resources they care about the most
- Help to organize internal content for better internal enablement
- Educate internal audiences on key milestones and achievements
Qualifications:
- A passion for customer success and helping others achieve meaningful outcomes
- Ability to work cross-functionally with teams having multiple workstyles and personalities in a remote work environment
- Exceptional planning and execution skills, with a strong sense of ownership and ability to multitask, prioritize, anticipate obstacles, and deliver viable solutions in a timely manner
- Exceptional communications skills
- Understanding of digital engagement tracking and metrics
- Experience building and maintaining relationships with a diverse set of stakeholders to get things done
- Working towards a Marketing, Communications, Business, Journalism, or similar degree
Preferred Qualifications:
- Positive attitude
- A passion for and/or experience with content creation, maintenance, and strategy is highly desirable
- Experience developing collaborative relationships
- Experience delivering presentations
- Proficient computer skills with emphasis on Windows-based applications as well as digital event platforms like GoToWebinar, Zoom, Teams, and others
- Experience with Salesforce.com CRM experience a plus
- Customer-focused; detail oriented.
- Confidence and willingness to assume responsibility.
- Self-motivated with a high degree of drive and determination.
- Strong individual contributor and team player.
- Adaptive and flexible (changing technologies, processes, environments).
#LI-Remote
Compensation will vary based on geographical location (see below) within the United States. Individual pay is determined by the candidate's location of residence and multiple factors, including job-related skills, experience, and education.
For more information on our benefits click here.
There are different ranges applied to specific locations. The average base pay range (or OTE range for sales) in the U.S. for the position is listed below.
San Francisco Bay Area Only:
21.85 - 27.60 USD Hourly
National Major Cities plus, CA, CO, NY Metro area:
19.00 - 24.00 USD Hourly
Regional plus NY:
17.10 - 21.60 USD Hourly
