Digital Product Owner

Address:

This is a hybrid role requiring 3 days a week in the Toronto office

The Product Owner will lead the vision, strategy, and execution of key deliveries for Retail Assisted Channels Platform, ensuring seamless integration across assisted and digital channels. This role bridges business objectives with technology capabilities to deliver modernized, customer-centric experiences for frontline teams and clients.

Key Responsibilities:

• Define and communicate the product vision and roadmap aligned with the Assisted Channels Platform strategy.

• Own the end-to-end product lifecycle: ideation, backlog prioritization, development, testing, and retirement.

• Create and maintain a prioritized product backlog that maximizes business value and customer experience

• Act as the voice of the business, collaborating with frontline teams, technology partners, and leadership to clarify requirements and acceptance criteria.

• Facilitate product discovery sessions, sprint reviews, and roadmap presentations

• Prioritize features that alleviate pain points and improve assisted channel journeys

• Ensure seamless integration and stability across platforms to enhance frontline productivity

Qualifications

• Postgraduate or graduate degree in business, Computer Science, or related field

• 3–5 years of experience as a Product Owner or in product management within financial services or retail banking.

• Strong understanding of Agile methodologies and tools (e.g., Jira, Confluence).

• Excellent communication, stakeholder management, and decision-making skills.

• Familiarity with assisted channel technologies and CRM platforms is an asset.

• Analytical mindset with ability to use data for product decisions.

• Knowledge of digital transformation trends and omnichannel strategies.

• Experience in managing complex IT delivery processes and integrations.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.