Digital Success Manager

CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.

As a Digital Success Manager at CodeRabbit, you’ll partner with engineering leaders and developers to help them fully realize the power of our AI-assisted code review and developer productivity platform. You’ll act as both a strategic advisor and a technical advocate, ensuring every customer achieves measurable improvements in velocity, quality, and developer experience.

This is a high-impact, customer-facing role at the intersection of AI, software engineering, and success management. You’ll drive adoption, guide customers through digital transformation initiatives, and help engineering teams translate data and insights into tangible productivity gains.

Customer Success & Enablement

1. Serve as the primary success partner for CodeRabbit customers, guiding them from onboarding through adoption and renewal.

2. Understand each customer’s engineering goals, processes, and KPIs — from code review efficiency to pull-request throughput and quality metrics.

3. Develop tailored success plans that align CodeRabbit’s capabilities with customer outcomes.

4. Deliver engaging enablement sessions, workshops, and digital success programs to ensure ongoing value realization.

Adoption & Growth

1. Drive sustained platform adoption through proactive engagement, digital campaigns, and strategic check-ins.

2. Identify opportunities for feature expansion, advanced AI integrations, and deeper usage across teams.

3. Collaborate with Sales and Product to drive renewals and account expansion through clear success narratives and data-backed outcomes.

Cross-Functional Collaboration

1. Act as the voice of the customer across Product, Engineering, and Support teams to ensure user needs inform roadmap priorities.

2. Provide structured feedback to improve user experience, documentation, and onboarding workflows.

3. Partner with Marketing to contribute customer stories, success metrics, and thought leadership around developer productivity.

Great candidates often have these qualifications:

1. 5+ years in Customer Success, Developer Relations, or Technical Account Management within a SaaS or developer tools company.

2. Strong technical foundation — comfortable discussing CI/CD pipelines, version control (GitHub, GitLab), and development metrics.

3. Familiarity with AI tools and their application in modern software engineering workflows.

4. Excellent communication and relationship-building skills; able to speak fluently to both engineers and executives.

5. Data-driven mindset — capable of turning platform analytics into strategic recommendations.

1. Collaborative Humans: Prioritizing collective intelligence

2. Fearless Innovators: Turning obstacles into growth opportunities

3. Persistent Passionate Developers: Thriving on complex, long-term challenges

4. Impact-Driven Creators: Crafting intuitive tools for developers

5. Rapid Learners and Un-learners: Adapting quickly in our fast-paced technological world

1. Work on cutting-edge technology with real-world impact

2. Collaborative and innovative environment

3. Competitive salary, equity, and benefits

4. Professional development opportunities

Base pay range for this role is $125k-250k. Actual salary will be based on job-related skills, experience, and location.

To apply, please submit your resume. CodeRabbit is an equal opportunity employer, committed to diversity and inclusion.