Director Small Business Strategy & Analysis

Be the champion for Small Businesses at WEX!

We are seeking a focused and inspirational leader to define & drive strategy and go-to-market execution for the Small Business segment at WEX. This is a unique opportunity and highly visible role for a seasoned leader to oversee one of the top strategic priorities for the Company. You will lead a team responsible for driving both tactical and transformative initiatives to deliver both near and long term P&L outcomes. Role scope includes : 1) Owning the commercial backlog of customer needs and driving product delivery / go to market roadmap in close collaboration with Product, Engineering, & Marketing , 2) Overseeing the investment optimization process and ensuring small business acquisition and customer management investments are allocated to highest ROI initiatives to maximize in-year performance and efficiency, and 3) Leading sales performance and transformation strategy including development of digital and tele-sales acquisition lead management innovation, onboarding automation, and incentive & compensation management.

How you will make an impact: 

• Develop Winning Strategies: Set the agenda for the Small Business growth strategy, defining near/long term horizons, strategic roadmap, and delivery plan tied to P&L outcomes.

• Operating mindset: Lead with a maniacal focus on customer needs and both legacy & insurgent competitors to inform Small Business strategy, while guiding and galvanizing the organization to rally around an externally driven focus to drive a winning culture at WEX

• Data-Driven Decision Making: Leverage internal/external data and analytics sources to surface & size strategic opportunities, & optimize segment performance, productivity & efficiency

• Unlocking Growth & Efficiency: Proactively identify and prioritize an ongoing backlog of products, features, investments and initiatives to accelerate revenue growth while driving efficiencies

• Cross-Functional Collaboration: Set the standard that others will follow for collaborating effectively with Product, Marketing, Engineering, Finance, Risk Management, Customer Service, Digital Analytics, and other key departments to ensure seamless alignment and execution across in scope initiatives.

• Empowering Your Team: Provide exceptional coaching, mentorship, and development opportunities to maximize individual and team potential

• Championing Change: Lead and influence cross-functional teams to embrace and adapt to new technologies, processes, and organizational ways of working to win in the marketplace

Experience you will bring:

• Visionary Leadership: Proven ability to inspire and motivate teams, foster a positive and inclusive work environment, and drive transformational change.

• Strategic Acumen: A strategic thinker with the ability to synthesize complex internal and trends, anticipate future challenges, and develop innovative solutions.

• Data Driven Problem Solver: a curious, hypothesis driven problem solver with proven capability to leverage data to define and execute experimentation at scale.

• Operational Excellence: Demonstrated success in leading and managing complex cross-functional teams in a matrixed organizational and galvanizing the organization to drive focused and high-impact outcomes aligned to key milestones and executional imperatives.

• Commercial / SMB Experience: Deep understanding of commercial customer needs in the small and mid sized business segments

• Customer Obsession: Relentless focus on delivering exceptional customer experiences with a keen eye on the competitive landscape

• Self-Awareness & Growth Mindset: Strong self-awareness and a commitment to continuous learning and improvement.

• Exceptional Communication & Interpersonal Skills: Excellent written and verbal communication, strong presentation skills, and the ability to build and maintain strong relationships with stakeholders at all levels.

• Bachelor's degree or higher in Business, Marketing, or a related field.

• Minimum 10 years of relevant experience in commercial / SMB (small and medium sized businesses) commercial leadership roles.

This is an opportunity to make a significant impact on the future of the WEX Enterprise. Join a dynamic and growing organization where your leadership, vision, and innovative spirit will be highly valued.