The SailPoint customer success team champions helping our customers get maximum value out of any SailPoint products or services, so the business gets maximum lifetime value and loyalty from the customer.
The Engagement Manager is responsible for engagement scoping, interfacing with client project management, and overall service delivery for our customers. This position (part of our Professional Services team) is responsible for qualifying, scoping and closing service opportunities through managing the service delivery and services budget for engagements at customer sites. This position is a senior position requiring an advanced technical skill set and experience gained from numerous Identity Management product implementations.
Responsibilities:
- Assist with the sales process for services portions of deals, including presentations, RFP responses, proposal negotiation, and statement of work generation
- Ensure that services are provided, implemented correctly and billed in a timely and accurate manner
- Serve as point person for the client on Service Delivery issues / escalations and take accountability for remedying any service failures
- Manage with a focus on profitability and productivity to ensure client satisfaction
- Manage the business relationship between SailPoint and assigned client accounts
- Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on clients’ ongoing use and/or satisfaction with SailPoint’s products and services
- Provide strategic updates on clients’ performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers
- Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth
Requirements:
- 5-7+ years of professional work experience as part of an enterprise software company or systems integrator. This should include 3+ years of Engagement Manager or Project Manager experience.
- Excellent organizational skills
- Excellent communication skills and extensive experience working with clients and partners
- Experience with Project Management duties (project planning, resource management, scope, schedule and status, documentation)
- Experience managing multiple projects
- Previous experience working with a SaaS product is a plus
- Familiarity with the following web technologies: XML, SPML/SOAP, Web and Application Servers, HTML.
- Familiarity with Databases (Oracle, Sybase, MSSQL, MySQL).
- Familiarity with Directories (LDAP, AD).
- Familiarity with enterprise HR systems (SAP, PeopleSoft)
- Experience with programming languages such as Java, .NET or C++ is a plus
- Familiarity with identity management provisioning systems (Sun, Oracle, IBM, Novell)
- Security software or internal IT audit experience a plus
- Experience in a startup company is a plus
- Ability to travel 30-50%
Education:
Bachelor’s degree or equivalent work experience (Technical degree or Master’s degree a plus)
Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.
As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD):
$91,000 - $153,400.00Base salaries for employees based in other locations are competitive for the employee’s home location.
Benefits Overview
1. Health and wellness coverage: Medical, dental, and vision insurance
2. Disability coverage: Short-term and long-term disability
3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children
5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
6. Financial security: 401(k) Savings and Investment Plan with company matching
7. Time off benefits: Flexible vacation policy
8. Holidays: 8 paid holidays annually
9. Sick leave
10. Parental support: Paid parental leave
11. Employee Assistance Program (EAP) and Care Counselors
12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
13. Health Savings Account (HSA) with employer contribution
SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.
Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact [email protected] or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.
