EverPro - Senior Platform Product Manager, Joist

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, here: https://www.evercommerce.com/about-us/careers/

We’re seeking a Senior Platform Product Manager to join the Joist Platform team within EverPro’s Invoicing Solutions group.

Joist is a mobile-first SaaS platform that helps small and mid-sized trades contractors estimate, invoice, get paid, and manage projects from anywhere. As Joist continues to scale, this role will be critical in evolving the composable, reusable platform services that power our customer-facing experiences. This role is central to EverPro’s platform strategy — building shared capabilities that enable faster product development, reduce duplication across products, and support long-term portfolio rationalization and scale.

As a Senior Platform PM, you will own strategy, roadmap, and execution for technically complex, cross-cutting platform initiatives—including shared services, APIs, data foundations, scalability, reliability, and internal developer experience. You’ll partner closely with engineering leadership, product peers, and stakeholders across EverPro to deliver durable capabilities that unlock customer and business value.

Product Vision & Leadership

• Define and communicate a clear platform product vision aligned with company goals and customer needs

• Build business cases and strategies that shape the broader Joist and EverPro product direction

• Own the platform roadmap and ensure delivery of measurable outcomes

• Define and track platform uptime & success metrics (e.g., adoption by product teams, time-to-market, service reliability & monitoring, SLAs, and cost efficiency)

Strategy & Prioritization

• Align initiatives with enterprise OKRs and long-term technical strategy

• Prioritize work based on customer impact, developer leverage, and business value—not just feature output

• Establish clear, data-driven decision-making frameworks and trade-off mechanisms

Technical & Customer Understanding

• Develop deep understanding of Joist’s architecture, data flows, APIs, and system constraints

• Partner with engineering to translate technical opportunities and risks into product strategy

• Act as the voice of internal product and engineering teams, understanding their needs and friction points to guide platform investments

• Incorporate customer, internal team, and market insights into platform investments

Product Development & Execution

• Lead the full product lifecycle for platform capabilities from discovery through delivery and iteration

• Drive cross-functional collaboration across product, engineering, design, data, and GTM teams

• Enable teams to ship faster and more safely through scalable, reusable platform solutions

• Run experiments and validations where applicable to accelerate learning and de-risk decisions

Required

• 7+ years of product management experience, with a strong emphasis on technical or platform products in B2B SaaS

• High technical fluency: comfortable discussing system architecture, owning service reliability & monitoring standards, APIs, data models, and trade-offs with senior engineers

• Proven ability to deliver platform initiatives that unlock leverage across multiple teams or brands

• Strong understanding of SaaS metrics, product performance drivers, and platform ROI

• Demonstrated ownership mindset with end-to-end accountability for outcomes

• Excellent communicator, able to influence engineers, product peers, and senior leadership

• Experience supporting high-traffic or widely used products (e.g., 300k+ MAU)

• Experience making trade-offs between platform standardization and product-specific needs

Preferred

• Experience supporting web and mobile platforms at scale

• Familiarity with experimentation, A/B testing, and data-driven product development

• Payments, FinTech, or billing platform experience

• Experience with SMB workflows in trades, construction, or services

• Exposure to tools such as Jira, Productboard, Optimizely, Amplitude, Looker, Heap, or similar

This role can be based anywhere in Canada, with the option to work remotely or from one of our offices. Occasional travel to our Toronto office or EverCommerce headquarters in Denver may be required. Candidates must be eligible to work in Canada without sponsorship.

• Flexibility to work where/how you want within your country of employment – in-office , remote, or hybrid

• Robust wellness benefits, including an annual wellness stipend

• 3 weeks of vacation to start, a paid volunteer day of your choosing, plus 2 floating holidays to celebrate anything of significance to you

• Employee Stock Purchase Program

• Registered Retirement Savings Plan (RRSP) with 4% company match