For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.
Position Description
As a Franchise Implementation Consultant on the PAR OPS Implementation team at PAR Technology Corporation, you will be responsible for deploying the PAR OPS solution for franchise customers in a highly collaborative, fast-paced environment. This role serves as a subject matter expert for franchise implementations, leveraging deep hospitality and operational knowledge to ensure successful configuration, rollout, and adoption of PAR OPS.
You will manage deployments within defined scope, timelines, specifications, and quality standards, ensuring a smooth transition from implementation to ongoing support. The Franchise Implementation Consultant partners closely with Project Managers, Support, Technical Services, and third-party providers to deliver outcomes that drive customer satisfaction and long-term success.
At PAR, our core values are Act with Urgency, Own It, Deliver Outcomes, Win Together, and Never Settle. In this role, that means taking ownership of your projects, collaborating across teams, challenging the status quo, and ensuring every client implementation results in a win.
Position Location
Remote (US or CAN-based)
Reports To
Implementation Manager
What We’re Looking For
A proven implementation professional with strong restaurant operations knowledge
A customer-focused consultant who takes ownership and delivers results
Excellent communicator who can engage technical and non-technical stakeholders
Ability to manage multiple projects concurrently while maintaining attention to detail
Comfort working in a dynamic, agile environment with a growing customer base
A mindset focused on continuous improvement and challenging existing processes
Additional Skills
Strong project, operational, and time-management skills
Excellent training and presentation capabilities
Strong analytical, debugging, and problem-solving skills
Ability to communicate financial and technical concepts clearly
Experience leading internal and external cross-functional meetings
Ability to manage ambiguity and apply structured problem-solving to unique scenarios
Working knowledge of restaurant back-of-house technology and database-driven systems
Unleash Your Potential: What You Will Be Doing and Owning
Implementation & Deployment
Partner with Implementation team members and Project Managers to ensure a full understanding of customer database configurations
Support franchise rollouts across entire organizations following successful pilot implementations
Design, configure, and test solutions aligned to customer requirements throughout the rollout phase
Alert management to scope challenges, risks, or change requests
Client Consulting & Training
Consult with franchisees to assess current infrastructure and future operational needs
Facilitate customer-facing conversations to provide clear timelines, expectations, and technical guidance
Conduct train-the-trainer and direct-to-store training sessions to drive immediate adoption
Effectively communicate complex information to diverse audiences
Cross-Functional Collaboration
Liaise with Implementation Managers, Project Managers, Support, and Technical Account Services for escalations and plan adjustments
Collaborate with third-party providers and internal teams to design and deliver integrations
Participate in product design, delivery, and training initiatives
Identify opportunities to introduce additional products, services, or resources
Transition to Support & Knowledge Sharing
Guide clients through the transition from Implementation to Support, setting clear expectations
Maintain a working knowledge of client operations to support issue resolution and education
Document project status and completion using project tracking tools
Serve as a subject matter expert supporting Knowledge Management initiatives, including LMS content, internal documentation, client-facing materials, and digital adoption tools
Collaborate with Support and Technical Services to resolve complex issues
Provide Level I or Level II support to existing customers as needed
Participate in the after-hours client support rotation
What We Look For
4-year technical degree or equivalent related experience
1+ year of experience working with restaurant back-of-house technology
2–4 years of experience working with the PAR OPS platform preferred but not required
1–2 years of experience as an Implementation Engineer at PAR OPS preferred but not required
Previous hospitality industry management experience preferred
Demonstrated ability to manage multiple concurrent implementations
Self-motivated with a strong track record in multi-unit customer deployments
Commitment to ongoing self-training and staying current with industry technology and security
Interview Process
Interview #1: Video Interview with Talent Acquisition (MS Teams)
Interview #2: Video Interview with Hiring Manager (MS Teams)
Interview #3: Video Interview with the Team (MS Teams)
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
