Functional Analyst - ERP Systems

• Analyze, document, and translate business requirements across functional areas (Finance, Procurement, Supply Chain, HR, etc.) into effective ERP system solutions and configurations.
• Collaborate with technical teams to design, implement, test, and deploy ERP enhancements, integrations, and upgrades that align with business goals.
• Conduct gap and impact analyses to identify opportunities for process improvement, automation, and system optimization.
• Manage and execute end-to-end testing (UAT, regression, integration) and ensure timely issue resolution before go-live.
• Provide user training, maintain system documentation, and deliver post-implementation support to ensure adoption and continuity.
• Ensure ERP data integrity, security, and compliance with company and regulatory standards.
• Act as a Subject Matter Expert (SME), supporting Mergers & Acquisitions, RFP processes, and collaboration with Product Owners and Business Partners.
• Partner with vendors and internal teams to monitor performance, resolve incidents, and drive continuous system improvements.

• Bachelor's degree in Computer Science, Information Technology, Information Systems / Management Information Systems or bachelor’s in Software Engineering.
• 2-4 years of experience in Asset Management, preferably in Service Now.
• Technical and/or ERP support background within the distribution industry is highly desirable.
• Basic understanding of Scrum, Lean, XP, Kanban and other agile development techniques.
• Basic knowledge of continuous integration / continuous delivery practices.

• Strong analytical and business problem-solving abilities to assess complex issues and design effective ERP solutions.
• Proficiency with ERP platforms (SAP, Oracle, Microsoft Dynamics 365, or equivalent) and strong understanding of system configuration and integration.
• Excellent communication and documentation skills in English and Spanish, with the ability to translate technical concepts into business terms.
• Ability to work cross-functionally and collaborate effectively with both technical and non-technical stakeholders.
• Strong interpersonal, teamwork, and collaboration skills to contribute effectively within Agile and project-driven environments.
• Demonstrated agile-development mindset with a strong customer focus and results orientation.
• Knowledge of project management methodologies (Agile, Waterfall) and the ability to adapt to changing priorities and business needs.

Benefits:

• Hybrid (3 days Office/Ultra park II Lagunilla, Heredia)
• Private Medical Insurance
• Asociacion Solidarista
• Life Insurance
• Personal Day Off

Note: Only candidates with Costa Rican nationality or valid immigration status will be considered; applicants residing outside Costa Rica will not be considered, and relocation is not available