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RESPONSIBILITIES
Implementation & Training
- Configure and deploy ERP software to meet client needs.
- Train users to ensure successful adoption of our solutions.
- Assist with data migration, system integration, and testing.
- Analyze customer workflows and recommend software optimizations.
- Ensure projects stay on schedule and within budget.
Customer Support & Issue Resolution
- Investigate, track, and resolve software issues for both on-premises and cloud-hosted applications.
- Provide timely, professional assistance to clients via phone, email, and chat.
- Escalate complex issues and collaborate with internal teams (Support, Development, TechOps).
- Document customer issues, update knowledge base articles, and improve support processes.
Collaboration & Continuous Improvement
- Work with Account Management to identify opportunities for additional solutions and services.
- Support product releases by coordinating with Support, TechOps, and Development teams.
- Provide documented feedback to R&D on bugs, enhancements, and client requests use Harris ERP systems and tools.
QUALIFICATIONS & EXPERIENCE
- 2+ years of experience in customer support, implementation, or a similar client-facing role.
- Strong understanding of ERP software (local government experience preferred).
- Technical proficiency in on-premises and cloud-based applications.
- Experience troubleshooting software and resolving complex functional issues.
- Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical users.
- Self-motivated, detail-oriented, and able to manage multiple tasks.
- Ability to travel across North America (United States, Canada, and the Caribbean).
WHAT WILL MAKE YOU STAND OUT
- Experience with CitySuite ERP software or similar solutions.
- Familiarity with TeamSupport, ClickUp, and Microsoft Teams.
- Experience working in virtual/cloud environments (AWS, Azure).
- Familiarity with SQL databases and scripting (e.g., PowerShell, Python).
BENEFITS AND WORK HOURS
Harris ERP offers a competitive salary and stock ownership options. We also provide access to corporate health, dental, and vision plans, as well as life insurance, disability, and AD&D coverage.
While Harris ERP is headquartered in St. Louis, we are a remote-friendly employer. Some flexibility in hours is allowed, but employees must be available during core work hours. In addition to paid vacation, we offer flexible paid personal time.
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