Information Technology (IT) Support Specialist

Reporting to:      IT Services & Infrastructure Supervisor

Location:            Calgary Offices

Schedule:          40 hours/week

Starting Salary: $60,000 per annum

Closing date:     November 6, 2026

The big picture:

Have your career take off with us! AirSprint is growing and we’re looking for a passionate IT professional with solid technical ability and strong analytical, troubleshooting, and problem-solving skills to join our team. As a Technology Support Specialist, you will play deliver hands on support across the organization. While performing this role, you will demonstrate the AirSprint values in everything you do. As a member of the IT Services & Infrastructure team, you work collaboratively with other members of the IT department to ensure tickets are resolved according to service level agreements.

In this role you will:

• Develop expertise in AirSprint’s operations and its software systems.
• Provide responsive and high-quality support to technology users, prioritizing requests by urgency and delivering accurate solutions.
• Offer helpdesk support for hardware, software, and office equipment at all locations, including remote and on-site assistance for users of Windows and Mac devices.
• Support remote access solutions.
• Troubleshoot network issues, including WAN, LAN, routers, firewalls, and security, with guidance from the Technology Support Supervisor.
• Install, upgrade, configure, troubleshoot, and maintain computer systems and software.
• Administer and support all Microsoft 365 applications such as; Azure, Entra, Intune, third party applications, and VOIP systems. Review system logs, backups, and email quarantines for discrepancies.
• Document all support activities in the ticket tracking database.
• Manage technology asset inventory, procuring hardware or licenses as required.
• Image workstations, assist with PC hardware and software installation.
• Assist in computer deployment and migration efforts; process the provisioning and deprovisioning of new or departing employees.
• Create and update process documentation.
• Provide technology and basic security hygiene training to team members and employees as needed.
• Handle highly confidential information and situations with integrity and professionalism.
• Complete low-voltage cable termination and equipment installation such as data lines, switches, keystones, and access points.
• Available for on-call rotation after hours.
• Open to a flexible schedule outside the regular office hours including evenings, weekends, early mornings, and overtime.
• Drive short distances between our Calgary locations or to nearby vendors.

 To be successful in this role, you will have:

• A two-year diploma in Information or Computer Systems or a degree in related field, with relevant certifications.
• Strong written and verbal communication skills in English, and the ability to explain complex topics or resolve technical issues to people with varying degrees of technical understanding, as well as experience providing support to executive users.
• Empathy for your co-workers and understand the role is to solve problems not to close tickets.
• Minimum one year of experience in a Help Desk, System Admin or Desktop Support role, which must include administration of Microsoft Entra ID, Intune and a mix of on-premises and cloud infrastructure.
• Have experience supporting enterprise grade Xerox printers.
• Intermediate proficiency in administering Microsoft 365, Intune, Entra, and Azure.
• Advanced AI competency while still using your own experience and knowledge to come up with solutions
• The ability to work safely in close quarters or at heights such as on ladders, lifts, rooftops, or in plenums.
• Demonstrated experience with low-voltage cable termination and equipment installation.
• Comfort and fluency troubleshooting audio and visual equipment in boardrooms.
• An active Alberta Class 5 GDL or equivalent driver license with a suitable vehicle.
• The ability to obtain and maintain a Transport Canada Security Clearance and Restricted Area Identity Card (RAIC) for the duration of employment.

Bonus points if you have:

• Experience or training in one or more of the following areas:
  • Jira, FreshService or ServiceNow Ticket Systems
  • SSO Implementations
  • Salesforce Administration
• Experience with information technology in the aviation industry

You’ll fit right in if you:

• Are a humble team player and are ready to pitch in wherever you’re needed.
• Focus on getting things right, down to the last detail.
• Are passionate about providing exceptional customer service.
• Thrive in a fast paced and agile environment.
• Are good at handling change and can adjust to new situations.
• Are committed to growth by seeking and providing constructive feedback.
• Have good analytical thinking and organizational skills.

We think you’ll like working for us because:

• We care about your health and well-being and offer an employee assistance program, extended health care benefits, dental and vision benefits, and paid time off.
• We value your contribution to our success and provide a competitive salary and an RRSP matching program.
• We have a great team, and we work hard together toward common goals and with a passion for excellence.
• We offer family and friends flight benefits.
• We respect, honour, and celebrate the diversity of our employees as we know our differences make us better. Our core values of Community and People mean we’re focused on equity, diversity, inclusion, anti-racism, and reconciliation.
• We value Safety, which is why we require applicants to complete a background check assessment.

About us:

A passion for aviation and providing exceptional service formed the foundation of AirSprint's introduction of Fractional Jet Ownership to Canada in 2000. Today, each of our dedicated staff is passionate about delivering a private aviation experience that positively contributes to successful Canadians' personal and professional lives. We do this with values of "Safety, Service, People, Integrity, Humility, and Community."

AirSprint's mission is to provide successful Canadians with a better choice for optimizing their time by enhancing the private jet ownership experience with industry-leading safety standards, exceptional turn-key service, and increased flexibility, all at a fraction of the cost and personalized for their individual needs.

To learn more about working with AirSprint visit us at www.airsprint.com or watch our video.

AirSprint values diversity in our workplace and wants to ensure every applicant is treated equitably and respectfully. If you require any support in the application process, including disability accommodation, please get in touch with Human Resources at [email protected].