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We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.
All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.
Job Summary
Job Description
Strategy & Planning
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Assist in developing long-term strategies and capacity planning for meeting future hardware and corporate technology needs.
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Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans.
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Document current procedures and processes
Acquisition & Deployment
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Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts.
Operational Management
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Identify and deliver required hardware service levels according to company policies.
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Liaise with, and provide training and support to, end users and staff on equipment operation and other issues.
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Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products.
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Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user software and networking software products.
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Perform on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.
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Receive and respond to incoming calls, pages, and/or e-mails regarding hardware problems.
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Maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
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Maintain an inventory of all routers, switches, bridges, server boxes, cabling, and other networking equipment.
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Document instances of hardware failure, repair, installation, and removal.
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Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
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If necessary, liaise with third-party support and equipment vendors.
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Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs.
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Position will support all Leroy Somer America (LSA) locations.
Position Requirements
Formal Education & Certification
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Computer Science, Information Technology, or Management Information Systems major
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Minimum GPA of 3.0
Knowledge & Experience
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Comprehensive hands-on hardware troubleshooting experience.
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Ability to operate tools, components, and peripheral accessories.
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Able to read and understand technical manuals, procedural documentation, and OEM guides.
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Ability to conduct research into hardware products and issues as required.
Personal Attributes
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Effective interpersonal skills and relationship-building skills.
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Strong written and oral communication skills.
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Ability to present ideas in user-friendly language.
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Understanding of the organization’s goals and objectives.
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Self-motivated and directed.
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Keen attention to detail.
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Analytical and problem-solving abilities.
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Able to prioritize and execute tasks in a high-pressure environment.
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Experience working in a team-oriented, collaborative environment.
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Strong customer-service orientation.
Work Conditions
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Sitting for extended periods of time.
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Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.
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Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.
Additional Job Details
Equal Employment Opportunity and Affirmative Action at Nidec
Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
No Soliciting
Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.
