The IT Operations Specialist will provide technical support, manage endpoint security, and ensure systems run smoothly while supporting AI teams.
Help keep AltaML’s technology environment secure, stable, and running smoothly while supporting a team building real-world AI solutions.
We are looking for an IT Operations Specialist to help keep our systems secure, reliable, and running smoothly. In this role, you’ll support our team across MacOS, Windows, and Linux environments, ensuring employees have the tools, systems, and support they need to do their best work.
This is an 8-month term role where you'll jump in quickly, solve real problems, and help keep the systems behind our AI teams running smoothly.
This role combines hands-on technical support, endpoint management, and security operations in a fast-moving AI company.
What You'll Do:
- Provide Level 1–3 support for hardware, software, and connectivity issues through the IT Help Desk.
- Support and administer MacOS, Windows, and Linux workstations.
- Manage device lifecycle including procurement, setup, inventory tracking, and secure offboarding.
- Maintain endpoint security tools, apply patches, and ensure systems meet security standards.
- Manage user access through identity systems including SSO and MFA.
- Respond to security alerts and support remediation when needed.
- Maintain internal IT documentation and help guides.
- Support office network and connectivity troubleshooting.
What You Bring:
- 4–8+ years of experience in IT operations, help desk, or systems administration.
- Strong experience supporting MacOS, Windows, and Linux environments.
- Experience with endpoint security, patching, and identity/access management.
- Familiarity with security frameworks such as SOC 2.
- Strong troubleshooting skills and a service-oriented mindset.
Top Skills
Endpoint Security
Linux
macOS
Mfa
Security Frameworks
Soc 2
Sso
Windows
AltaML Calgary, Alberta, CAN Office
150 9 Ave SW, #2020, Calgary, Alberta, Canada, T2P 3H9
Similar Jobs
Software • Consulting
The Lead Software Architect designs and evolves enterprise-wide systems, modernizes legacy applications, evaluates architectural frameworks, promotes secure design, and mentors engineering teams.
Top Skills:
C++C4 ModelCi/CdClean ArchitectureCqrsDevOpsDomain-Driven DesignHexagonal ArchitectureMicroservicesSonarqubeZero Trust Architecture
.png)
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
Lead design and implementation of cloud-native payment systems using TypeScript/React/Node.js. Collaborate with cross-functional Agile teams, optimize for performance and reliability, mentor junior engineers, drive architectural decisions, and build on GCP with Kubernetes and PostgreSQL.
Top Skills:
ConfluenceDockerGCPGitJIRAKubernetesNode.jsPostgresReactRest ApisTypescript
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The Implementation Consultant ensures successful deployment and adoption of IoT solutions for mid-market customers, enhancing their operational efficiency and safety through effective engagement and training.
Top Skills:
IotSaaS
What you need to know about the Calgary Tech Scene
Employees can spend up to one-third of their life at work, so choosing the right company is crucial, not just for the job itself but for the company culture as well. While startups often offer dynamic culture and growth opportunities, large corporations provide benefits like career development and networking, especially appealing to recent graduates. Fortunately, Calgary stands out as a hub for both, recognized as one of Startup Genome's Top 100 Emerging Ecosystems, while also playing host to a number of multinational enterprises. In Calgary, job seekers can find a wide range of opportunities.
