Learning & Development Analyst – Learning & Organizational Development

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW:

Learning & Organizational Development (L&OD) is a fast paced and dynamic environment with a focus on collaboration and teamwork. Reporting to the Team Manager of the Claims, Pharmacy, and Provider Services business portfolio, this role will be responsible for developing and delivering training on business processes including systems and applications. Technical writing will be a strong asset as you will also create and maintain documentation. Knowledge of adult learning, instructional design, and using technology to create and facilitate engaging virtual training for our stakeholders are critical competencies for this role.

This position has initially been approved for 12 months. It is also a remote position that may require occasional on-site work at our Edmonton office"

WHAT YOU WILL DO:

• Build and maintain strong relationships with your team and our stakeholders via virtual technologies.
• Work in partnership with stakeholders to identify training requirements based on department and company goals and target dates.
• Apply instructional design models and adult learning theory to curriculum development.
• Provide engaging virtual facilitation experiences to meet diverse learning needs.
• Update and maintaining all training and references materials.
• Evaluate the impact of training programs to ensure objectives are being met.
• Demonstrate proficiency in written and verbal communication both in and outside of the virtual classroom to communicate ideas and collaborate with stakeholders and various levels of leadership.

WHAT YOU WILL HAVE:

• Relevant post-secondary degree (e.g., education, adult education, instructional design, etc.) or 3+ years of training experience, including development and facilitation.
• Preference will be given to those with an adult learning certificate from an accredited institution or other relevant post-secondary training and work experience.
• Knowledge of instructional design and adult learning principles.
• Ability to learn business applications from both operational and technical perspectives.
• Ability to work well independently within a virtual team.
• Strong research and problem-solving skills with the ability to prioritize and multi-task.
• Established track record built on exhibiting initiative, result orientation and a drive to succeed.
• Exceptional interpersonal skills with above average proficiency in verbal and written communication.

This position will remain open until a suitable candidate is selected.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, please apply.