Learning Program Operations Coordinator

We're Hiring! Learning Program Operations Coordinator

Full-Time | 12-Month Term | Calgary, Alberta (In-Office)

About AREA

The Alberta Real Estate Association (AREA) is the provincial professional organization representing the interests of more than 16,000 REALTORS® and 10 regional real estate boards and associations across Alberta. Based in Calgary, our mission is to provide strategic leadership through member-centric advocacy, professional development and provincial services that advance Alberta's real estate profession and support our members' success.

The Opportunity

We are seeking an organized, detail-oriented and proactive Learning Program Operations Coordinator to join our Learning team for a 12-month, full-time, fixed-term position. In this role, you will support the effective coordination and ongoing operation of our professional development and licensing education programs. From coordinating instructor schedules and maintaining program records to organizing learner feedback and supporting operational improvements, you will play an important role in ensuring our education programs run smoothly and efficiently.

This opportunity is well suited to someone who enjoys coordinating multiple priorities, working with people, improving processes and contributing to a collaborative team environment.

What You'll Do

Faculty Scheduling & Program Coordination

• Coordinate instructor and faculty assignments, availability and schedules to support education program delivery.
• Maintain accurate scheduling and program records using Monday.com and other established systems.
• Coordinate with internal team members to ensure scheduling information is accurate and up to date.
• Process faculty invoices and support established administrative processes.
• Identify and communicate scheduling or resource issues to support timely resolution.

Operational Processes & Continuous Improvement

• Maintain clear and accurate procedures and documentation for recurring education program activities.
• Identify opportunities to improve operational processes, program coordination and the learner experience.
• Support the implementation of approved workflow and process improvements.
• Help streamline recurring activities and support efficient Learning team operations.

Learner Feedback & Program Improvement

• Collect, organize and summarize learner and member feedback on education programs.
• Identify recurring themes and opportunities for operational and program improvements.
• Prepare feedback summaries and information to support education planning and decision-making.
• Collaborate with Learning team members to ensure learner feedback is directed to the appropriate area for review and follow-up.

Committee & Team Support

• Provide administrative and coordination support to the Professional Development Committee, including meeting materials and follow-up activities.
• Work collaboratively with instructors, subject matter experts and internal departments to support education programs.
• Provide backup coverage for learner inquiries through the education phone line and shared inbox, as required.
• Contribute to shared Learning team priorities and initiatives.

What You Bring

• Post-secondary diploma or certificate in business administration, program coordination, adult education or a related field, or an equivalent combination of education and experience.
• Minimum two (2) years of experience coordinating education, training, professional development or comparable programs.
• Experience coordinating schedules, multiple stakeholders and concurrent deliverables.
• Experience using scheduling or project tracking tools, such as Monday.com.
• Working familiarity with learning management systems from a program operations perspective.
• Experience maintaining procedures and operational documentation.
• Strong proficiency with Microsoft Office applications, including Word, Excel, Outlook and PowerPoint.

Position Details

• Employment Type: Full-time, fixed-term (12 months)
• Location: Calgary, Alberta (in-office)
• Hours: Standard business hours

Interested in Joining Our Team?

If you enjoy keeping programs organized, coordinating people and processes, and finding practical ways to improve operations, we encourage you to apply. Please submit your resume and cover letter outlining your relevant experience and salary expectations.

We thank all applicants for their interest. Only those selected for an interview will be contacted. AREA is committed to fostering a respectful and inclusive workplace and welcomes applications from qualified candidates of diverse backgrounds and experiences.