Manager, Desktop Computing – Information Technology

Alberta Blue Cross® is an Alberta based organization dedicated to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in promoting wellness. We believe in what we do—and place trust in our employees to deliver our vision.

Working at Alberta Blue Cross® means having a career where you’ll be recognized for your contributions. We value diversity, encourage our employees to maintain a healthy work-life balance and provide opportunities for career growth.

OVERVIEW:

We have an exciting opportunity for a Manager, Desktop Computing to join our IT Infrastructure and Operations (I&O) Team.  Reporting to the Director, I&O , this position is responsible for overseeing the day-to-day operations of the desktop computing and service desk teams. This role ensures efficient delivery of technical services, desktop computing resources, and drives continuous improvement initiatives to enhance user experience.  The successful candidate will be a strategic thinker with strong leadership skills, a commitment to customer service, and expertise in managing desktop computing environments and service desk operations. In alignment with corporate priorities this role participates in the delivery of corporate projects and departmental initiatives and plays a key departmental leadership role as member of the I&O management team. The Manager, Desktop Computing works closely with leaders across the company to ensure projects deliver the strategic and operational objectives envisioned by the business.

WHAT WILL YOU DO:

• Be an inspirational leader and coach to build and retain high performing individuals and contribute to a positive team culture.
• Build trusted partner relationships with business and technology leaders to maintain effective delivery of services and support, and to deliver on defined targeted outcomes.
• Provide leadership, guide continuous improvement, and ensure the effective delivery of critical IT processes including change management, incident management, software and hardware asset management and other IT service management related disciplines.
• Be and highly engaged and supportive leader for members of desktop computing and service desk teams helping to resolve challenges, manage risks and clear barriers to the efficient delivery of services for these teams.
• Participate in the development of departmental operating plan and related budgeting and forecasting activities. Track and report on the status of team objectives. Develop, manage, and deliver effective hardware and software management practices, including budget, inventory, lifecycle planning, agreements, and renewal activities.     
• Ensure departmental plans align with corporate strategy and operating plans, track, and report progress and against division objectives and corporate strategy.
• Effectively communicate with all levels of leadership working directly with desktop support and service desk Team Managers to foster a collaborative, highly engaged and high-performing culture, including performance metrics, and professional development plans.

WHAT YOU WILL HAVE:

• A degree or diploma in Computer Science or related technical discipline. Technical degree is preferred.
• A minimum of five years of demonstrable IT management experience, ideally with experience managing service desk and desktop computing teams, including HR responsibilities.
• Proven ability to manage multiple priorities and provide highly effective decision making.
• Strong analytical and problem-solving capabilities.
• Demonstrated strengths in negotiation, problem-solving, and conflict resolution skills.
• Exceptional interpersonal skills coupled with strong verbal and written communication and demonstrated commitment to customer experience.
• Commitment to the development of a solid team that is accountable for delivery and results.
• Strong understanding of ITIL and ITSM principles and service management tools.
• Highly adaptable and able to operate in a rapidly changing environment.
• Experience with multi-tasking in a fast-paced service delivery environment.
• Demonstrated strengths in planning, organizing, and managing operational work.

This position will remain open until a suitable candidate is selected.

Alberta Blue Cross® is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve. We empower and are advocates for our employees by welcoming, respecting and valuing their unique perspectives, backgrounds, and experiences.

We offer a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, please apply.