Manager, Implementation Services

• Reports to: Services Delivery Leader
• Leads: Implementation Consultants (and potentially Senior Consultants / Technical Consultants)
• Partners closely with: Sales, Solutions Consulting/Pre-Sales, Customer Success, Support, Product
• Travel: up to 10%, including occasional international trips

• We Compete for Shareholders: You’ll lead a high-performing consulting team that delivers business value, protects delivery efficiency, and enables scalable growth.
• Customer Success Inspires Our Innovation: You’ll convert delivery feedback and recurring friction into improvements that accelerate time-to-value and customer experience.
• We Build Extraordinary Teams: You’ll hire, develop, and retain strong consultants with high accountability and high care.
• Kaizen Is Our Way of Life: You’ll practice continuous improvement daily—standardizing what works, eliminating waste, and improving delivery performance over time.

• Customer outcomes: implementations achieve defined success criteria that enable adoption and long-term value
• On-time delivery: milestones are delivered to schedule with transparent progress and managed risk
• Quality: high standards in requirements, configuration, data/integration readiness, and go-live stability
• Customer experience: strong relationships, proactive communication, and effective escalation handling
• Utilization and capacity health: resource allocation optimized across scope, skills, and availability
• Team performance and development: strong coaching, engagement, retention, and capability growth
• Operational excellence: continuous improvement that reduces variance, rework, and time-to-value

• Assign consultants to projects based on scope, expertise, complexity, and resource availability; manage capacity planning and utilization.
• Lead delivery across multiple concurrent implementations; ensure timelines, scope, deliverables, and dependencies are managed and visible.
• Drive adherence to implementation methodology, project standards, and best practices (templates, checklists, quality gates).
• Coach teams on execution discipline: requirements clarity, sequencing, documentation quality, and stakeholder management.
• Proactively mitigate risk through structured risk management, early warning signals, and clear escalation paths.
• Step in on at-risk engagements to drive recovery plans: re-baseline, resourcing adjustments, scope alignment, and executive-level communication.

• Act as delivery sponsor on key accounts: reinforce shared success criteria, maintain executive alignment, and protect customer trust.
• Strengthen customer satisfaction through proactive engagement, expectation-setting, and decision-ready status reporting.
• Translate customer goals into measurable implementation success criteria and ensure governance tracks progress against them.
• Ensure clean continuity from implementation to Customer Success: outcomes achieved, known gaps, configuration intent, and next milestones clearly documented.

• Manage recruitment, onboarding, performance appraisals, and career development for team members.
• Facilitate training and development to align consultant skills with evolving business needs (product modules, industry use cases, technical depth).
• Build a high-performance culture: clear expectations, rapid coaching loops, accountability, recognition, and consistent performance management.
• Recommend and implement strategies to improve team efficiency, effectiveness, and engagement.

• Partner with internal teams to improve hiring, training, customer service alignment, and product knowledge readiness.
• Collaborate with Sales/Pre-Sales to improve scoping integrity, SOW accuracy, implementation readiness, and realistic timelines.
• Collaborate with Product and solution design teams to prioritize issues impacting implementation feasibility, time-to-value, and quality.
• Establish closed-loop feedback with Support to reduce go-live turbulence and recurring post-go-live issues.
• Oversee partner-delivered work when relevant: standards, enablement, QA oversight, and governance in hybrid delivery models.

• Implement best practices to improve service delivery, reduce time-to-value, and improve quality.
• Identify recurring delivery bottlenecks and failure modes (scope gaps, data migration/integration surprises, rework loops); implement countermeasures and standard work.
• Maintain and evolve implementation assets: templates, accelerators, reference patterns, QA gates, and enablement materials.

• Utilization: optimize resource allocation and team productivity
• On-time delivery: milestone attainment and schedule adherence
• Customer satisfaction: customer experience, trust, and outcome attainment
• Quality: rework rates, go-live stability, escalation volume/severity and time-to-resolution
• Time-to-value: cycle time to key milestones and readiness measures

• Proven leadership experience in consulting or professional services, including people management.
• Track record delivering high-quality enterprise and midmarket SaaS implementations.
• Strong customer-facing presence and ability to build trusted relationships at multiple organizational levels.
• Proactive problem-solving and escalation management; comfortable leading through ambiguity and pressure.
• Strong collaboration in dynamic, fast-paced environments with cross-functional dependencies.
• Passion for innovation, process improvement, and operational excellence (Kaizen mindset).
• Exceptional communication, interpersonal, and project management skills.
• Self-motivated with a commitment to continuous learning and developing others.

• Customer-obsessed: seeks to understand customer choices and removes friction to deliver outcomes
• Team player: improves performance while supporting others to raise overall team results
• Innovator: experiments, learns fast, and improves how work gets done
• Courageous: addresses hard problems directly; takes ownership in uncertain conditions
• Results-driven: sets a high bar and delivers consistently
• Adaptable: effective in complexity, change, and shifting priorities
• Strong interpersonal skills: communicates and negotiates effectively with customers and colleagues at all levels
• Coaches continuously: sets clear expectations, gives fast, specific feedback, and follows through

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. 

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. 

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. 

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.