At KeyData Cyber, our vision is to be the North American leader in designing and delivering digital identity security strategies and solutions to protect our clients in their digital transformation initiatives.
KeyData Cyber is a Gartner-recognized leader in professional identity security services, specializing in:
- Identity Governance & Administration (IGA)
- Privileged Access Management (PAM)
- Customer Identity & Access Management (CIAM)
- Cloud Security Posture Management (CSPM)
- Identity Threat Detection & Response (ITDR)
Come join us, you’re key to our success!
We are currently looking for a Manager, Managed Services to join KeyData Cyber's Managed Services team! Are you an experienced leader in managed services, ready to drive excellence across enterprise IT operations? We’re seeking a results-oriented professional to oversee the delivery and support of our managed services, ensuring seamless performance, client satisfaction, and adherence to best practices. In this role, you'll manage a team, coordinate with partners, and develop strategies to deliver complex solutions across diverse client environments.
Our Managed Services teams are focused and dedicated to the customers, and you will help drive the success of the IAM program by understanding and advocating for our customers’ issues.This role requires working in a shift pattern or non-standard hours, which may include weekends. Additionally, availability for after-hours support is needed during major incidents, planned maintenance windows, or deployments.
If you're passionate about working in an environment where you can experience accelerated growth, development and a high impact, this role could be for you!
Location: Canada
Employment Type: Full-Time, Remote, with travel as required.
RESPONSIBILITIES:
- Support the operations and delivery of all managed services offerings, ensuring alignment with enterprise IT best practices.
- Plan and manage the delivery of managed services within a large-scale enterprise IT infrastructure environment.
- Direct internal resources, coordinate with partners, and oversee application support, maintaining a focus on quality, timeliness, efficiency, and compliance.
- Support contract negotiations, pricing discussions, and manage client accounts to secure favorable terms.
- Foster client relationships to drive customer success and identify potential new business opportunities.
- Lead an operations team in the implementation of complex solutions across various client environments, managing projects from inception to completion.
- Supervise teams responsible for the operation, support, and monitoring of client environments, ensuring optimal service.
- Develop and enforce policies and operating procedures that support robust service delivery.
- Ensure efficient, effective, and round-the-clock support is available to all users (24x7x365).
- Serve as a primary Client Relationship Manager/Account Manager, maintaining high client satisfaction and proactive communication.
- Cultivate strong, collaborative relationships with technology partners to ensure seamless and efficient client support.
REQUIRED QUALIFICATIONS:
- BA/BS degree required, ideally in Computer Science, Mathematics, Engineering, or another technical discipline.
- 5–10+ years in management within a technical service organization.
- Proven experience implementing Privileged Access Management (PAM), Identity and Access Management (IAM), or other security solutions (e.g., SailPoint, Saviynt, BeyondTrust, ForgeRock, CyberArk, etc.) in client environments.
- CISSP or similar security certifications (preferred).
- Skilled in developing technical strategies, architectures, and roadmaps for secure environments.
- Deep understanding of network security (IDS, firewall, VPN) and protocols (IP, TCP, UDP, FTP, HTTP, DNS, routing, etc.).
- Proficient in Unix/Linux/Windows administration.
- Strong troubleshooting skills with a solid technical aptitude for enterprise IT best practices.
- Dedicated to exceeding client expectations, with a proactive client-focused approach.
- Excellent interpersonal, written, and verbal communication skills; able to convey complex technical information to diverse audiences.
- Proficient in creating detailed documents and reports.
- Skilled at building strong relationships and engaging effectively across all organizational levels.
- Meet with clients to ensure seamless service delivery and explore additional service opportunities.
- Travel: Willingness to travel up to 15% of the time.
- Working Hours: This role follows Pacific Standard Time (PST) hours, from 9:00 AM to 5:00 PM #LI-RJ1
Why KeyData Cyber?
A Place Putting People First – Our team is our strongest asset. We have smart, hard-working, and talented team members. We support learning and development at all levels and encourage work-life balance as part of our key values.
A Place to Accelerate Your Career – We have the most digital identity solution deployments in Canada and we are in hyper-growth mode across North America. There are extensive opportunities to learn, develop, and advance in different areas of the business.
A Place to Share Your Perspective – We create a culture of respect, belonging, and empowerment for everyone by promoting fair treatment and full participation for all.
If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.
Apply now to join the KeyData Cyber team!
