Manager, Partner Program Success

The Role: We are seeking a Manager, Partner Program Success to join our team.

Location: Windsor, ON. We offer full time in-office and hybrid flexibility.

Who we are: HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer.

Why we’re different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year - Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees.

We’re about communities too. HUB/HCC is committed to a formal program – HUB Gives – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play.

Position Overview:

The Manager, Partner Program Success is responsible for driving engagement, retention, and growth across a portfolio of insurance program partners. Reporting to the Chief Sales and Marketing Officer (CSMO), the role serves as the primary relationship owner, ensuring partners have the tools, support, and strategic guidance needed to drive customer awareness, engagement and sales growth.

Key Responsibilities

Partner Management:

• Manage the day-to-day partner relationships with the end goal of cultivating exceptional partner relationships. 
• Oversee the day-to-day operations of partner marketing campaigns and tactics to drive awareness, engagement, and insurance sales conversions.
• Collaborate cross-functionally with HCC's operations and marketing teams throughout campaign planning, execution, and post-campaign analysis to evaluate effectiveness and identify optimization opportunities.
• Key contributor to the preparation of all regular partner update meetings and presentations providing updates and insights on program success and seek opportunities to grow and drive incremental revenue that meets both partner and HCC’s objectives. 
• Champion partner satisfaction and retention by consistently delivering a high-quality, proactive relationship management experience.
• Act as a key liaison between partners and internal HCC teams, swiftly addressing challenges, resolving conflicts, and ensuring seamless day-to-day collaboration.

Marketing Program Management:

• Partner with the CSMO in the development and implementation annual partner program plan and budget, ensuring alignment with both partner and HCC growth objectives.
• Support the CSMO in identifying and implementing ongoing marketing program enhancements to meet and exceed established growth targets.
• Gather all the marketing program progress to date KPIs to provide monthly / quarterly and annual reports and flag any concerns in a timely manner.
• Cultivate strong, collaborative working relationships across HCC and partner teams to foster a cohesive and productive program environment.
• Actively participate in meetings focused on evaluation of results

Leadership:

• Demonstrate proven leadership experience, bringing a collaborative and results-driven approach to managing partner program initiatives.
• Able to influence and motivate all day-to-day working teams to ensure marketing campaigns are delivered on time, budget and quality.

QUALIFICATIONS

• Proven track record of day-to-day marketing campaign management for large enterprise-wide clients and growth of digital sales on either client or agency side.
• Insurance sector experience preferred.
• Experience and proficiency of digital-first marketing campaign and growth programs.
• Experience leading key accounts for a minimum of 3-5 years at a Manager level.
• Bachelor's degree in marketing, business, or a related field.

SKILLS & COMPETENCIES

• Strong communication and interpersonal skills.
• Superior marketing campaign management skills.
• Proficient in MS based programs: WORD, Excel, Outlook, Teams.
• Excellent documentation skills.
• Proven experience in exceptional partner relationship-building / account management.
• Ability to work with, and influence stakeholders to determine acceptable solutions.
• Ability to work under pressure and meet deadlines.
• Strong project management and superior attention to detail.
• Ability to work independently and in a team environment.

WORKING ENVIRONMENT

• The majority of work is done sitting at a desk using a company issued phone and laptop computer with opportunities to move about the office when needed.
• Hybrid or full remote
• Occasional travel required to partner offices/HCC office/offsite events, etc.

Salary Expectations:

The expected salary range for this position is $75,000 to $90,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which include health benefits, RRSP matching, paid-time-off benefits, and eligible bonuses, and commissions for some positions.

AI and Automation Notice:

HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review.

The Perks:

• Management Bonus Eligibility

• Group Health and Dental Benefits.

• RRSP Company Matching Program.

• Paid vacation, sick and personal days.

• Employee discounts on personal, home and auto insurance policies.

• Corporate discounts on gym memberships and other services/products.

• Company-paid Employee and Family Assistance Program.

• Health and wellness initiatives.

• Ongoing recognition programs and opportunities for advancement.

Our Commitment:

• An environment that fosters continuous learning and improvement.

• A leadership team dedicated to your growth and success.

• To listen. Our employees have great ideas. We implement them.

• Appreciation of your efforts. Every day.

Take the step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.
#WeAreHCC

www.hubcustomercentral.com

www.hubinternational.com

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