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Job Description
Applied Systems, Inc., the worldwide leader in insurance technology, is currently looking for a Manager of Portfolio Implementations who will be responsible for overseeing and optimizing business operations across the Portfolio Implementation team. This team is responsible for onboarding customers to a vast array of software solutions that make up the extended Applied solution portfolio. They often engage with Applied's most strategic customers to implement new products, onboard new users, optimize the setup and use of these solutions, and perform technical migrations for existing users.
The ideal candidate for this role is a seasoned team leader, has experience in insurance and with Applied software, highly driven, and possesses an innovative approach and strategic acumen.
What You'll Do
- Effectively manage, lead, and motivate team members, leveraging your proven track record of successful people leadership experience
- Effectively manage productivity, quality, and customer service standards of a diverse team of Customer Implementation Specialists
- Strategize and execute business process improvement strategies through detailed needs analysis and gap assessments
- Collaborate with cross-functional teams to create process alignment across various project types to meet business objectives
- Work with business leaders on customer journey mapping and process improvement for defined Applied products
- Develop operational methodologies to improve quality with a customer-centric approach
- Monitor and report team tasks effectively and accurately
- Guide team members in learning updated procedures, empowering them to spot enhancement opportunities
- Implement quality assurance methodologies to ensure consistency in extended solution offerings
- Update management and key stakeholders on process improvement activities through progress reports
- Efficiently manage team resources to balance workloads and meet project timelines
- Stay updated about customer needs, industry trends, and emerging technologies related to SaaS onboarding and customer success
- Maintain in-depth knowledge of the Applied Epic product portfolio and various customer journeys
What You'll Need to Succeed
We're looking for someone who:
- Can work 100% remotely or from an Applied Systems office
Your experience should include some or all of the following:
- 3+ years of experience leading and building teams, particularly in a remote environment
- Experience within the insurance industry
- 5+ years of experience in process improvement management
- Strong knowledge of project management methodologies and experience with process improvement techniques for a variety of customer journeys
- Proficiency in using business software, including Microsoft Office Suite
- Influential leadership and team-building skills
- Bachelor's degree or equivalent work experience in the areas of Business, Management, or related disciplines
- We proudly support and encourage people with military experience, as well as military spouses, to apply
Additionally, you may have:
- Experience with Applied Systems products
What You'll Gain
Benefits from Day One
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) and/or RRSP retirement savings plans with employer match
Work-Life Balance
- Competitive paid vacation time and a free day for your birthday
- Personal/sick time
- Paid holidays
- Flex Time
- Paid parental leave (U.S. candidates)
- Volunteer time off
Empowering Career Growth and Success - We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.
What We Value
We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people and are empowered by the results of our work. We fulfil the promise of insurance - safeguarding and protecting what matters most in people's lives. And there is no more important job than that.
Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation and military status.
Who We Are
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world's largest agency and brokerage management systems provider, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied's people and products enable millions of people worldwide to safeguard and protect what matters most. For 40 years, Applied Systems has led an industry we helped to create with a mission to continuously improve the business of insurance. From partnerships, acquisitions, and insurance innovation initiatives, Applied has focused on efforts to be the indispensable partner in our industry.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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