Are you a person who doesn't see yourself as wanting to be pigeon-holed into a particular set of day to day tasks and thrives on variety and change? We are looking for an enthusiastic and talented individual to lead our Small Product Initiative Group as Operations Manager. This individual will play a critical role in growing our revenues and customer base, collaborating with cross-functional teams to align operations with strategic goals, and implementing best practices.
What your impact will be:
1. Operational Strategy:
- Develop and implement a comprehensive operational strategy aligned with the organization's goals and objectives.
- Identify opportunities for process improvements, cost savings, and growth.
2. Cross-Functional Collaboration:
- Collaborate with leaders across various departments, including Sales, Marketing, Support, and Product Development, to ensure seamless communication and coordination of activities.
- Foster strong working relationships to ensure key objectives are met, and work closely with customers to understand their needs and attrition risks.
3. Data Analysis and Reporting:
- Utilize data-driven insights to make informed decisions and recommendations for operational improvements.
- Present findings and recommendations to senior leadership.
- Participate in month-end reporting and forecasting.
4. Project Management:
- Lead and oversee strategic projects and initiatives related to business operations.
- Develop project plans, allocate resources, and manage timelines to ensure successful project execution.
- Perform administrative functions such as communication on status, billing, and following up on working capital issues.
5. Team Leadership:
- Build and lead a high-performing Small Products team, providing mentorship, coaching, and professional development opportunities.
- Foster a collaborative and results-oriented team culture.
6. Sales & Partner Relations:
- Assist Sales in marketing campaigns, pricing discussions, developing quotes, understanding RFP requirements, participating in Sales demos, etc.
- Manage relationships with external partners to drive additional growth.
- Act as a point of contact for key stakeholders, addressing inquiries and building partnerships to support business operations.
What we are looking for:
- Bachelor's degree in a Technical or Business related field.
- Proven experience in overseeing project implementations or customer success initiatives, with at least 5 years in a leadership role.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Exceptional project management abilities, including the successful execution of complex projects.
- Excellent communication and interpersonal skills, with the ability to influence and collaborate at all organizational levels.
- Technically adept with a keen interest in learning new products.
- Knowledge of relevant software and tools for data analysis, reporting, and project management.
- Background in community development, local government, document management systems, or enterprise database systems is considered an asset.
What we can offer:
- 3 weeks' vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work and more!
About Harris:
Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.
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