Ada is an AI customer experience platform that harnesses the world's most powerful large language models to make customer service extraordinary for everyone. We’re driven to set the new standard for customer service at scale, enabling Enterprise companies to deliver experiences that are instant, proactive, personalized, and effortless.
Our team is pushing the frontier of AI Agent development, measurement, and management to power quality service experiences that respect everyone’s most valuable asset, time. Giving both customers, and customer service professionals, more quality time back for life’s big & small moments.
Since 2016, Ada is a proudly Canadian company that has powered over 4 billion interactions—automating up to 83% of all customer inquiries—for leading brands like Square, YETI, Canva, and Monday.com saving millions of hours of human effort for people all over the world.
Backed with over $250M in funding from tier-1 investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in applied AI customer service.
At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.
Learn more at www.ada.cx.
Our Role
As a Sales Development Representative, you are representing Ada as the first point of contact with potential clients. You’ll become an expert on communicating the value of our AI chatbot software, consulting with prospective clients across different industries, learning about their business challenges and goals, and how Ada can help. You’ll go through an amazing training program where you’ll gain product knowledge and learn to use a variety of sales tools. If you are looking forward to rolling up your sleeves and making an impact not only on Ada’s growth but on the success of the businesses you’ll be working with, this role is definitely for you.
About You
- You have excellent written and verbal communication skills.
- You are highly empathetic and are able to easily foster connections with people, we live these values every day.
- You are deeply curious, crave feedback, and are excited about learning in an accelerated environment.
- You are highly motivated and love to make cold calls.
- You are an outside-the-box thinker, this job will test your creativity and adaptability.
- You’re results-driven but the team is greater than the sum of its parts.
- Previous SaaS experience is a plus, but there are many pathways to sales success!
Outcomes
- Crafting and deploying personalized omni channel campaigns to prospective clients.
- Qualifying prospective clients on video and phone calls.
- Becoming an Ada product expert.
- Developing new outbound prospecting strategies, and optimizing existing ones.
- Using modern sales tools including Outreach, Linkedin, Gong, Vidyard, and Salesforce.
- Collaborating with Account Executives to build long-term relationships with new accounts.
Benefits
- Competitive salary and generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
Perks
- Flexible work schedule
- Remote-first, In-person friendly work environment with WFH budget
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
The expected salary range for this position is $79,167 - 92,368 OTE. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.
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What We Do
Built for support teams, Ada's AI-powered customer service automation platform helps enterprises effortlessly resolve their customer inquiries in any language or channel. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide.
Why Work With Us
Join Ada at the forefront of AI-powered customer service.
We’re a team of brilliant and fast-moving minds driven toward defining the future of automation.
Our radically transparent culture energizes and inspires us to continuously raise the bar.
Make an impression. Own it at Ada.
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