Lead and manage the FactorTrust Bureau fulfillment and back-office applications, owning full SDLC, architecture, deployment, incident and change management. Provide technical leadership, mentor engineers, troubleshoot cross-platform issues, collaborate with cross-functional teams, and drive cloud migration and enterprise-scale solution delivery to meet SLAs and improve reliability.
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Team Overview
The FactorTrust team is responsible for the operational stability and protection of the FactorTrust Bureau platform, while advancing cloud transformation and delivering new products that support business growth and customer needs. With a startup mentality and strong culture of ownership, the team drives innovation, modernization, and operational excellence, reporting to the Sr. Manager, Software Development. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.Role Overview And Core Responsibilities
- Lead and manage FactorTrust Bureau fulfillment and back-office applications, ensuring operational stability, platform reliability, and successful project delivery.
- Manage an IT team composed of full-time associates and contractors, providing coaching, mentorship, and upskilling opportunities to support team growth and delivery excellence.
- Own the full software development lifecycle, from solution design and development through deployment, support, and continuous improvement.
- Oversee system design, application architecture, and technology changes to ensure scalable, secure, and business-aligned solutions.
- Drive application support, incident management, change management, and service KPI performance to meet internal and external SLAs and improve customer satisfaction.
- Design, develop, and implement enterprise-scale solutions that align with business strategy, technical standards, and organizational goals.
- Provide technical leadership through code reviews, pair programming, design guidance, repository management, and engineering best practices.
- Troubleshoot and resolve complex technical issues across multiple platforms, components, cloud environments, and hybrid infrastructures.
- Collaborate with engineering, product, architecture, operations, platform, DevOps, SRE, data governance, release management, and global corporate teams to deliver high-quality solutions.
- Evaluate emerging technologies and drive innovation to improve platform capabilities, scalability, reliability, operational efficiency, and customer outcomes.
- This role follows a Monday through Friday schedule from 1:00 PM to 10:00 PM.
Required Knowledge And Experiences
- Bachelor’s or Master’s degree in Computer Science, Information Technology, STEM, or equivalent relevant experience.
- 10+ years of software development experience, with a strong background in enterprise application development and Microsoft technologies such as .NET Framework and SQL Server.
- Experience leading software delivery across the full development lifecycle, including design, development, deployment, support, documentation, and operational excellence.
- Strong understanding of Credit platform capabilities, enterprise-scale application architecture, solution design, and business requirement translation.
- Demonstrated ability to mentor engineers, conduct code and design reviews, solve complex problems, and drive initiatives aligned to organizational goals.
- Strong experience with Microsoft technologies, including .NET Framework and SQL Server.
- SaaS/PaaS product development experience.
- Strong programming and scripting experience, preferably with Java, Python, Scala, or JavaScript.
- Experience with cloud services such as GCP, Azure, or AWS, as well as Kubernetes or Docker.
- Experience with relational databases, NoSQL databases, Git/version control, API development using Spring Boot, automated testing, Infrastructure as Code, Continuous Deployment, and automated configuration management
- Cloud Architect or Cloud Engineer certification.
- Experience with large-scale data processing systems such as Hadoop, MapReduce, or Spark.
- Front-end development and usability experience.
- Experience supporting cloud-native and desktop business applications for U.S. Markets Credit platforms.
- Experience cross-training and mentoring junior engineers
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TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
Lead Developer, Software Development
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