Operational Controls Consultant

Company: CGIC 
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant.

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities. 

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Operational Controls Consultant you will work with business partners and the team to understand department processes and will be responsible to assist in the design and monitoring of key internal controls. You will support the design, creation and documentation of control test plans and be accountable to maintain accurate reporting of results. You will interpret the effectiveness of these controls, identify key trends, and provide recommendations for new controls as required. 

• Leveraging descriptive analytics to identify trends, gaps or risks and designing new controls based on audit results and industry best practices.

• Gathering statistics from a variety of sources, maintaining a central storage system for all metrics, results and audit information and developing tracking mechanisms to evaluate control design and effectiveness.

• Acting as the National Claims Privacy expert in Operational Controls partnering with the Enterprise Privacy Office to address privacy incidents and breaches.

• Preparing summary reports for stakeholders and sharing insights and reporting outcomes.

• Providing input into communication plans and conveying information to business partners and Distribution management pertaining to controls, data analysis and key trends. 

• Maintaining the integrity of audit databases, liaising with stakeholders to construct reporting metrics and measurements, and documenting process changes or recommendations based on post audit reviews.

• Partnering with the disciplines as representative on Fair Treatment of Consumers,  supporting education, offering guidance and supporting on PIPEDA and privacy matters.

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.  

• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.

• You have strong communication skills to clearly convey messages and explore diverse points of view. 

• You build trusting relationships and provide guidance to support the development of colleagues.

• You have 5 years of Audit, Compliance or Risk Management experience.

• You have a post-secondary education in Business, Finance, Accounting or a related discipline.

• You have expert knowledge of audit principles, control theories, industry standards and methodologies, and working knowledge of Management Information Systems, compliance functions, data analysis and integration.

• Having the Chartered Professional Accountant (CPA), Certified Internal Auditor (CIA), or Certified Information Systems Auditor (CISA) designation is required

• You will travel occasionally.  

• Detail oriented work that requires a high degree of mental concentration for extended periods of time.

• You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.

• Training and development opportunities to grow your career. 

• Flexible work options and paid time off to support your personal and family needs. 

• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture. 

• Paid volunteer days to give back to your community. 

• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information​

Expected salary/hourly range $72,847.00 to $121,411.00 CAD

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.    

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.