Organizational Change Manager (RapidScale)

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.
Are you ready to play a critical role in driving transformation for both customers and RapidScale? We are seeking an experienced Organizational Change Manager (OCM) to support large, complex enterprise deals by enabling successful customer transformation and ensuring internal readiness to deliver on what is sold.
This role is not limited to internal change or communications. It is embedded within RapidScale's most strategic opportunities and operates at the intersection of sales, delivery, and customer transformation. The OCM partners closely with deal teams and customer stakeholders to drive adoption, alignment, and execution across complex engagements.
Role Overview
The Organizational Change Manager (OCM) is responsible for supporting transformation efforts tied to large, multi-year enterprise deals. This includes helping customers transition from current to future state, driving stakeholder alignment and adoption, and ensuring RapidScale is operationally ready to deliver against committed outcomes.
This is a transformation-focused, execution-heavy role, not a communications-only function.
The role spans both:

• External (Customer-facing): Supporting customer transformation and adoption within large enterprise engagements
• Internal (RapidScale-facing): Driving readiness across sales, delivery, and go-to-market teams when not actively assigned to a deal

Due to the complexity of engagements, the OCM will typically support one, or at most two, large deals at a time.
Key Responsibilities
Customer Transformation & Deal Execution

• Partner with sales, solution engineering, and delivery teams on large, complex enterprise deals ($10M+ TCV)
• Support customers in transitioning from current to future state, including process, operating model, and ways of working
• Drive stakeholder alignment, adoption, and change readiness across customer organizations
• Work alongside customer program managers and executive stakeholders to ensure successful transformation outcomes
• Identify risks to adoption and proactively develop mitigation strategies

Internal Readiness & Sales Alignment

• Ensure RapidScale is prepared to deliver on what is sold by aligning internal teams, capabilities, and operating models
• Support sales and go-to-market transformation initiatives when not assigned to active deals
• Partner with deal teams to shape transformation narratives and align solutions to business outcomes
• Bridge gaps between sales, delivery, and customer expectations

Change Strategy & Execution

• Develop and execute change strategies aligned to deal-specific transformation objectives
• Conduct change impact assessments and define adoption and enablement approaches
• Drive stakeholder engagement, governance, and communication strategies as part of broader transformation efforts
• Monitor adoption, readiness, and success metrics across both customer and internal teams
• Support go-live readiness, adoption tracking, and post-implementation stabilization

Required Qualifications

• Bachelor's degree and 4 years' experience in a related field (i.e. organizational change management, program delivery, or transformation roles). The right candidate could also have a different combination, such as a master's degree and 2 years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field
• Experience supporting large, complex enterprise initiatives or deals
• Demonstrated ability to operate in customer-facing, execution-heavy environments
• Experience working closely with sales, delivery, or client-facing teams
• Strong stakeholder management skills, including engagement with executive-level audiences
• Ability to navigate ambiguity and operate across multiple functions

Preferred Qualifications

• Experience in managed services, cloud, consulting, or enterprise technology environments
• Background in program management, deal execution, or sales-adjacent roles
• Familiarity with enterprise sales cycles and large deal structures
• Change management certification (Prosci, ACMP, etc.)

USD 89,400.00 - 134,000.00 per year
Compensation:
Compensation includes a base salary in the range of $89,400.00 - $134,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets