Conduct in-home HVAC consultations, assess customer needs, develop proposals, explain technical solutions, address objections, and close sales. Build customer relationships through follow-ups, referrals, and service support. Track sales performance, participate in training, provide market feedback, and collaborate with internal teams to support customer satisfaction. The role requires independent work, local driving, strong communication, problem-solving, and the ability to succeed in a commission-based environment.
We are hiring Outside Sales Representatives!
Action Furnace is a residential HVAC company located in Alberta. Our focus is to continuously provide our customers with an exceptional experience pillared by integrity, teamwork, learning, teaching, and embracing change. We provide above average compensation, an amazing benefits plan, RRSPs, and the opportunity to grow within the company! We know that when our people are happy, so are our customers!
Reporting to the Director of Edmonton Operations, the Outside Sales Representative will be responsible for giving world-class in-home presentations and closing sales in homes. They will engage in prospecting and collaborate with other departments to ensure customer satisfaction. The ideal candidate will possess excellent communication and interpersonal skills, be able to work independently, and be passionate about providing customers with the highest level of service.
Perks and benefits to working at Action Furnace:
- RRSP Matching Program
- Benefits including medical, dental, and health spending account
- Company supplied iPhone and iPad
- Dispatch from home
- Flexible schedule
Responsibilities:
This position will include, but not be limited to the following:
Customer Consultation and Needs Assessment
- Conduct in-home visits to engage with customers and understand their specific HVAC requirements.
- Perform thorough assessments of existing HVAC systems and home environments.
- Listen actively to customer concerns and questions to tailor recommendations effectively.
Solution Development and Proposal Creation
- Prepare detailed proposals that outline recommended systems, installation plans, and cost estimates.
- Explain technical information in an accessible manner, helping customers make informed decisions by understanding the long-term benefits of their proposed solutions.
Sales and Closing
- Present proposals to customers in a clear and persuasive manner, highlighting key benefits and value propositions.
- Address any objections or concerns by providing clear, factual information and professional advice.
- Utilize strong closing techniques to secure commitments and finalize sales contracts.
- Maintain up-to-date knowledge of products, services, and industry trends to better serve customers.
Follow Up and Relationship Management
- Build and maintain long-term relationships with customers to encourage repeat business and referrals.
- Serve as a trusted advisor, keeping customers informed about maintenance, upgrades, and seasonal promotions.
- Conduct post-sale follow-ups to ensure customer satisfaction and address any questions or issues.
Metrics and Continuous Improvement
- Track and analyze individual performance metrics including sales targets, conversion rates, and customer feedback.
- Commit to a continuous improvement mindset, consistently seeking ways to improve the sales process and customer experience.
- Participate in regular training sessions and team meetings to enhance sales techniques and product knowledge.
- Provide feedback to management on market trends and customer insights to help shape future strategies.
Qualifications:
- Valid drivers license for 3+ years, clean drivers abstract, and reliable transportation
- Excellent customer/member service and communication oriented
- 5+ years of relevant professional sales experience
- Strong problem-solving skills
- Ability to work independently and in a team environment
- Ability to thrive in a commission sales role
- Positive mindset
- HVAC or construction trade experience is an asset
Values:
- Commitment to Teaching and Learning – Demonstrates ownership of work, ability to help others by encouraging, motivating, and coaching.
- Integrity – Demonstrates ability to follow through on commitments – Do the right thing.
- Embrace Change – Demonstrates a “can do” mentality and takes on an assertive approach to welcoming changes set out by the leadership team.
- Team Player – Ability to work collaboratively with others to achieve company objectives.
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