Product Coordinator - Bilingual

Accomsure is the first Canadian full service Additional Living Expenses (ALE) Specialist. Accomsure manages the short term and long-term ALE requirements for policyholders allowing the policyholder the ability to focus on their basic needs while freeing up adjusters and Insurance Companies to focus on the claim.

We provide assurance and peace of mind for policyholders and adjusters during catastrophic events (i.e. Fire, Water, Flood damage), getting them back to normality as soon as possible.

Job Description: Product Coordinator - Bilingual

As a Product Coordinator at Accomsure, you’ll play a vital role in supporting customers displaced by property insurance claims by sourcing accommodation solutions. This includes managing reservations, negotiating favorable lease terms, and building relationships with property management vendors. You'll collaborate across teams to ensure seamless customer service while adhering to legal and policy standards.

Job Responsibilities:

• Reservations Management – act as a leasing agent offering accommodation, advice and facilitate tenancy through our preferred suppliers and source new supplier partnerships to add to our inventory.
• Locate the most suitable accommodation and negotiate the best possible rates.
• Secure favorable terms and conditions on each accommodation to optimize the customer benefit, experience, and agility of a claim lifecycle.
• Process and confirm reservations or leases to ensure all details are accurately recorded and communicated.
• Project manage any viewing or requirements needed to facilitate the accommodation.
• Legal Adherence – ensuring all leasing or reservation practices comply with municipal, provincial and federal laws (i.e. Provincial Residential Tenancy Acts/Laws).
• Policy Enforcement – implement and enforce property management policies and procedures, including those related to tenant rights and responsibilities.
• Issue Management - address and resolve any issues or complaints from tenants or guests, coordinating with maintenance or other property related departments as needed.
• Conflict Resolution - mediate conflicts between clients and property owners or management, working towards satisfactory solutions.
• Follow established reservation procedures to optimize results and ability to think creatively to deliver solutions not part of a standard playbook.
• Address new claims, gather requirements, input information into a CRM, manage the end-to-end process – balancing exceptional customer service and efficiency.
• Solution Selling - assist the Claims team by managing customer requirements to suitable product solutions that may not always meet the customer’s desires but best fits their needs.
• Effectively communicate (both written/email and verbal/phone) with all parties involved during an accommodation (i.e. claims coordinator, insured, landlord, suppliers, property management, real estate agents, adjusters and legal were necessary).
• Support policyholders in understanding the temporary housing process within an insurance claim by providing exceptional customer service and support.
• Prepare leases, contracts, payment authorization and other paperwork as required.
• Apply time-management skills while dealing with multiple urgent tasks simultaneously.
• Respond to changing requirements, issues and repair schedules and address as required.
• Enter and collate accurate information for billing purposes.
• Any other task as deemed necessary by management across Accomsure team.

Education and Experience

• 1-2 years of experience in property management or a service-based industry such as hospitality, real estate, or travel and tourism is highly preferred.
• Must be fluent in both English and Quebecois French
• Experience with conflict resolution and customer relationship management is advantageous.
• Familiarity with Revenue Management strategies and best practices is desirable.

• Proficiency in Microsoft Office Suite and experience using CRM platforms is an asset.
• Demonstrated ability to prepare contracts, leases, and other formal documentation with attention to compliance and accuracy.

Core Competencies

• Effectively prioritizes and manages multiple tasks in a fast-paced and dynamic environment.

• Adept at securing favorable terms, rates, and agreements with landlords and suppliers to meet client needs.

• Possesses strong verbal, written, and interpersonal communication skills to liaise effectively with clients, vendors, and internal teams.

• Delivers outstanding service by addressing customer concerns and providing clear guidance throughout the accommodation process.

• Skilled in mediating disputes between parties to achieve mutually beneficial outcomes.

• Ensures accuracy in documentation, reservations, and billing to maintain high standards of service.

• Thrives in changing circumstances, responding promptly to new requirements, schedules, or challenges.

• Works seamlessly with cross-functional teams to deliver efficient solutions and positive outcomes.

• Thinks outside the box to develop innovative solutions for unique challenges in the accommodation process.

• Maintains ethical standards and professionalism in all interactions with clients, vendors, and colleagues.

Note: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. The company reserves the right to revise the functions and duties of the position or to require that additional or different tasks be performed.