Product Coordinator - Short Term

Accomsure is the first Canadian full service Additional Living Expenses (ALE) Specialist. Accomsure manages the short term and long-term ALE requirements for policyholders allowing the policyholder the ability to focus on their basic needs while freeing up adjusters and Insurance Companies to focus on the claim.

We provide assurance and peace of mind for policyholders and adjusters during catastrophic events (i.e. Fire, Water, Flood damage), getting them back to normality as soon as possible.

Job Description: Product Coordinator – Short Term & Hotels

As a Product Coordinator at Accomsure, you’ll play a vital role in supporting customers displaced by property insurance claims by sourcing long-term accommodation solutions. This includes managing reservations, negotiating favorable lease terms, and building relationships with property management vendors. You'll collaborate across teams to ensure seamless customer service while adhering to legal and policy standards.

Job Responsibilities:

• Reservations Management – act as a reservations / leasing agent offering accommodations, advice and facilitate bookings through our preferred suppliers and source new supplier partnerships to add to our inventory.
• Locate the most suitable accommodation and negotiate the best possible rates.
• Secure favorable terms and conditions on each accommodation to optimize the customer benefit, experience, and agility of a claim lifecycle.
• Process and confirm reservations or leases to ensure all details are accurately recorded and communicated.
• Project manage any viewing or requirements needed to facilitate the accommodation.
• Legal Adherence – ensuring all leasing or reservation practices comply with municipal, provincial and federal laws (i.e. Provincial Residential Tenancy Acts/Laws).
• Policy Enforcement – implement and enforce property management policies and procedures, including those related to tenant rights and responsibilities.
• Issue Management - address and resolve any issues or complaints from tenants or guests, coordinating with maintenance or other property related departments as needed.
• Conflict Resolution - mediate conflicts between clients and property owners or management, working towards satisfactory solutions.
• Follow established reservation procedures to optimize results and ability to think creatively to deliver solutions not part of a standard playbook.
• Address new claims, gather requirements, input information into a CRM, manage the end-to-end process – balancing exceptional customer service and efficiency.
• Solution Selling - assist the Claims team by managing customer requirements to suitable product solutions that may not always meet the customer’s desires, but best fits their needs.
• Effectively communicate (both written/email and verbal/phone) with all parties involved during an accommodation
• Support policyholders in understanding the temporary housing process within an insurance claim by providing exceptional customer service and support.
• Prepare leases, contracts, payment authorization and other paperwork as required.
• Apply time-management skills while dealing with multiple urgent tasks simultaneously.
• Respond to changing requirements, issues and repair schedules and address as required.
• Enter and collate accurate information for billing purposes.
• Any other task as deemed necessary by management across Accomsure’s team.

Education and Experience

• A post-secondary degree or diploma in Arts, Science, English, or History is considered an asset but not required.

• 1-2 years of experience in a service-based industry such as hospitality, real estate, or travel and tourism is highly preferred.
• Proven experience in conflict resolution and customer relationship management is an asset.
• Exposure to or familiarity with revenue management strategies and best practices is desirable.

• Strong proficiency in Microsoft Office Suite and experience with CRM platforms is an asset.
• Demonstrated ability to prepare contracts, leases, and other formal documentation with attention to legal compliance and accuracy.

Core Competencies

• Excels at managing multiple tasks simultaneously while meeting deadlines in a fast-paced environment.

• Skilled in negotiating favorable terms and rates with property managers and suppliers to achieve optimal outcomes.

• Demonstrates outstanding verbal, written, and interpersonal communication skills to engage effectively with clients, vendors, and internal teams.:

• Driven by a passion to deliver exceptional customer experiences through empathy, responsiveness, and problem-solving.

• Capable of mediating disputes and facilitating resolutions that align with business objectives and client satisfaction.

• Maintains precision and accuracy in all aspects of work, including reservations, billing, and documentation.

• Thrives in dynamic environments, readily adapting to changing requirements, repair schedules, and unforeseen challenges.

• Works effectively across teams and departments to achieve seamless solutions and enhance overall efficiency.

• Thinks critically and creatively to develop solutions, even outside standard procedures, that meet client needs.

• Upholds the highest standards of honesty and ethical behavior in interactions with clients and vendors.

Note: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. The company reserves the right to revise the functions and duties of the position or to require that additional or different tasks be performed.