Product Implementation Client Support Analyst

Job Description
Join the dedicated team at J.P. Morgan Asset Management, where we prioritize exceptional service for our clients and business partners. Our integrated approach to client servicing meets a wide range of investment needs. The Luxembourg Product Implementation team, a hub of expertise for our mutual funds business, manages all fund-related initiatives and coordinates with various global stakeholders. Comprised of experienced product and project managers, our team is a key player in the Management Company framework.
As a Product Implementation Client Support Analyst within the Luxembourg Product Implementation team, you will be responsible for all Life Cycle events related to UCITS SICAV JPMorgan Share classes. You will interact with client services and multiple other stakeholders to complete the set-up (requires 100% accuracy) and launch the UCITS SICAV classes in the market for Clients to invest in.
Job Responsibilities
- Share class set-up & launch, Share class Closure/De-activation
- Verify and input data onto internal central repository system called "Fund Data Portal"
- Receive instruction to launch the Asia Pacific Income C dist HKD Hedged share class and make all required information available within a specified time frame
- Review the business case and client eligibility, then create a "skeleton" share class in Fund Data Portal "FDP" system and reach out to external service providers to enrich the share class data
- Handle queries from the client facing teams
- Verify 100% data accuracy and completeness Once the full data set is available.
Required qualifications, capabilities and skills
- 2+ years relevant experience and/or project management. Certifications (e.g., Chartered Accountant, CPA, CFA) i
- Knowledge of the European collective investment schemes (UCITS), including ETFs and their associated end-to-end processes.
- Deep knowledge of Microsoft outlook & excel spreadsheets proficiency is a minimum.
- Very strong attention to details, accuracy, and strong organization skills. Demonstrated ability to work effectively with a variety of internal and external stakeholders.
- Ability to get things done in a dynamic and fast paced environment and effectively multi-task. "Can do attitude" all times. Client focused mind-set.
- Positive attitude towards compliance and controls, commitment to continuous learning.
- Excellent verbal & written communication. Strong problem-solving skills, detail oriented with the ability to understand multiple perspectives.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.