The Product Operations Specialist bridges Product teams with frontline users, ensuring the effectiveness of tools by gathering feedback and providing training.
About UniUni
UniUni is a fast-growing logistics technology company transforming last-mile delivery for the e-commerce industry. Our platforms empower drivers, warehouse teams, and clients to operate with speed, visibility, and reliability across a North American network. As we continue to expand, we are seeking a Product Operations Specialist to help bring our internal tools and delivery apps closer to the people who use them every day.
About the role
- As a Product Operations Specialist, you’ll serve as the critical link between our Product teams and the frontline users of our platforms and applications — including UniUni’s operations staff and delivery drivers. You will support two core product lines: Unimap, our centralized operations management system, and the UniUni Driver App, used daily by drivers to complete delivery routes.
- Your job will be to help ensure new features and tools are understood, adopted, and continuously improved through real feedback from the field.
What you'll do
Training and Enablement
- Prepare training materials, user guides, and SOPs ahead of product or feature launches.
- Organize and deliver product training sessions for warehouse teams, station managers and drivers - onsite and remotely.
- Act as a go-to resource during the first days after new feature releases.
User Feedback and Insights
- Collect structured feedback from frontline staff and drivers regarding new features, workflows, and usability issues.
- Observe how tools are used in real operational settings and identify improvement opportunities
- Work closely with Product Managers and Designers to inform future iterations based on user input.
Cross-Functional Support
- Collaborate with Operations, QA, and Product team to ensure alignment between real-world workflows and system design.
- Participate in feature brainstorming sessions, sharing frontline insights to help guide product decisions.
Qualifications
What We’re Looking For
- 1–3 years of experience in operations, logistics, training, or product support roles—ideally in a fast-paced tech or logistics company.
- Comfortable traveling and spending time onsite in warehouse and delivery environments.
- Excellent communication and presentation skills; able to explain technical concepts to non-technical users.
- Self-starter with a strong sense of ownership and a proactive, collaborative mindset.
- Quick learner with high curiosity and eagerness to understand how product and operations work together.
Nice to Have
- Familiarity with delivery operations, warehouse systems, or mobile apps for logistics.
- Experience working with product or UX teams.
- Multilingual (English + Chinese or Spanish) is a strong asset.
Top Skills
Mobile Applications
Warehouse Management Systems
Similar Jobs
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
The IT Auditor manages and conducts internal and external audits, assesses security risks, identifies control gaps, and provides audit training. Requires collaboration with compliance teams and effective communication of audit results to management.
Top Skills:
AWSAzureGCPGrc ToolsIsoJIRASalesforceSnowSoc
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Develop and maintain mobile apps for iOS and Android, focusing on performance tuning, user-friendly design, and collaborative feature development.
Top Skills:
AndroidGoogle Maps SdkiOSJavaKotlinMapboxObjective-CSwift
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
In this role, you will deliver end-to-end solutions for connected equipment, mentor other engineers, and focus on customer outcomes, utilizing a customer-focused mindset and strong programming skills.
Top Skills:
GoGraphQLReactTypescript
What you need to know about the Calgary Tech Scene
Employees can spend up to one-third of their life at work, so choosing the right company is crucial, not just for the job itself but for the company culture as well. While startups often offer dynamic culture and growth opportunities, large corporations provide benefits like career development and networking, especially appealing to recent graduates. Fortunately, Calgary stands out as a hub for both, recognized as one of Startup Genome's Top 100 Emerging Ecosystems, while also playing host to a number of multinational enterprises. In Calgary, job seekers can find a wide range of opportunities.
