Product Owner - Disability Solution Train

Description and Requirements
The Opportunity
The Disability Solution Train Product Owner is responsible for developing and refining features in collaboration with product engineering and business operations teams spanning multiple ARTs. This position requires the ability to operate in a fast-paced environment with multiple competing priorities. The Product Owner (PO) prioritizes and documents user stories to be developed by the agile team and works closely with the Product Manager and Operations Leaders to drive operational readiness and adoption.
The PO is a core member of the agile development team and collaborates with other Product Owners and Product Managers across the Solution. This is a critical role with significant accountability for building and managing relationships across business stakeholders and within the team. The role also provides visibility into team-delivered work and ensures clarity on the value delivered for the investment.
Guided by our purpose- always with you, building a more confident future -and our New Frontier strategy focused on stronger growth, attractive returns, and all‑weather performance, this is an exciting opportunity to collaborate closely with Scrum Masters, Product Management, customers, business owners, and other stakeholders. The PO helps create sustainable plans and continuously incorporates feedback into solutions.
POs share accountability with Product Managers for delivery outcomes and make key decisions to resolve product-related issues. They lead the creation of business scenarios, detailed stories, and related testing to ensure clarity for the team. They also work with Product Managers to break down epics into features while prioritizing stories. POs strategically design solutions at the team level in alignment with broader ART objectives, partnering closely with other POs and Product Management. Ultimately, they help teams meet commitments by exploring solution options, ensuring decisions are made by accountable parties, and focusing on delivering value that meets customer needs and business goals.
Key Responsibilities
Lead:

• Understand applicability of API's and AI to streamline business operational processes. Identify, document, and implement AI opportunities to streamline business processes.
• Able to pull and analyze data from multiple data sources.
• Hands on experience with AI tools and a curiosity to learn new tools.

Create:

• Apply in-depth knowledge of STD, LTD, and AMS operations to inform product strategy, feature and user story development.
• Translate business operational requirements into actionable user stories and features.

Manage:

• Prioritize and manage the team backlog to maximize value delivery.
• Accept completed work, ensuring it meets defined acceptance criteria and quality standards.
• Provide visibility into priorities, workflow, and sequencing for the agile team.
• Identify benefit hypotheses in collaboration with Product Manager and key stakeholders.

Develop:

• Build strong relationships with business stakeholders, technical teams, and cross-functional partners.
• Collaborate with Scrum Masters, Product Managers, and other Product Owners to achieve shared objectives.
• Gather and incorporate feedback from multiple stakeholders to continuously improve solutions.

Coordinate:

• Support production for escalated customer issues, ensuring timely communication and resolution.
• Manage client-specific communications and process/timing inquiries.
• Write and triage Requirement Documents, assess feasibility, and coordinate with application development teams.

Required Qualifications

• 2+ years of proven experience as a Product Owner in product / application development teams.
• Understanding of API's, integration, and data management.
• Knowledge of STD, LTD, and AMS operations.
• Demonstrated ability to learn, digest and communicate new business domain content
• Excellent communication, collaboration, and problem-solving skills.

Preferred Qualifications

• Experience working in Agile teams and delivering solutions in complex environments.
• Bachelor's degree

The expected salary range for this position is $93,200 - $135,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$93,200 - $135,000