Title: Product Owner I
Department: Product Strategy & Management
Reporting to: Associate Director of Product Management
Location: Remote - Canada (Candidates based in British Columbia, Alberta, Manitoba, Saskatchewan, Ontario, Nova Scotia, or willing to relocate)
Compensation: $68K - $93K CAD
Who We Are:
World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale. From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change. Together with its partners, WES enables people to learn, work, and thrive in new places. For more information about WES, please visit our website at www.WES.org.
About the Opportunity:
This role will serve as the business-facing product owner to support Salesforce platforms and related capabilities, acting as the bridge between stakeholders and technology teams to deliver scalable, customer-focused solutions.
The Product Owner will be responsible for translating business priorities into Salesforce product enhancements, supporting the Salesforce backlog, and executing delivery of solutions across Sales Cloud, Service Cloud, Experience Cloud, and related integrations. This role will ensure Salesforce capabilities align with business goals, user needs, and operational efficiency while supporting roadmap execution from discovery through launch and continuous improvement.
What You'll Do:
- Translate requirements and support product roadmap for Salesforce solutions, aligned with organizational goals and user needs.
- Serve as the primary business representative for Salesforce initiatives, ensuring customer and stakeholder needs are reflected in product decisions.
- Partner with business teams to understand priorities and translate them into clear user stories, process requirements, and backlog items.
- Maintain and execute a prioritized Salesforce product backlog across enhancements, defects, integrations, and operational improvements.
- Develop detailed user stories, acceptance criteria, and process flows for Salesforce capabilities.
- Collaborate closely with Salesforce developers, administrators, architects, and QA teams to coordinate releases.
- Support delivery of Salesforce enhancements across Sales Cloud, Service Cloud, Experience Cloud, and connected systems.
- Evaluate technical feasibility of proposed features and partner with technical teams on solution options and trade-offs.
- Maintain understanding of Salesforce data model, automation tools, reporting, integrations, and security model.
- Facilitate stakeholder workshops, backlog grooming sessions, sprint planning, demos, and release readiness activities.
- Coordinate UAT activities, provide business walkthroughs, and support adoption of new Salesforce functionality.
- Monitor in-flight Salesforce initiatives and provide regular status updates, risks, and dependency visibility.
- Identify recurring operational pain points, and recommend scalable Salesforce workflow improvements.
- Ensure project artifacts, requirements documentation, and communications are complete and consistent.
- Support continuous improvement of Salesforce processes, workflows, and user experience.
Your Experience:
Required
- Bachelor’s degree in Business, Information Systems, Computer Science, or equivalent experience
- 5+ years of Product Owner, Business Analyst, or related experience supporting enterprise platforms
- Hands-on experience with the Salesforce platform in a business-facing product or BA capacity
- Strong understanding of Salesforce capabilities including Sales Cloud, Service Cloud, Experience Cloud, reporting, flows, and integrations
- Experience supporting backlogs, writing user stories, and working in Agile / Scrum environments
- Experience partnering with developers, admins, and business stakeholders to deliver Salesforce solutions
- Strong analytical, facilitation, and problem-solving skills
- Strong written and verbal communication skills
- Experience with Jira, Confluence, and Microsoft Office tools
- Ability to manage multiple priorities in a fast-paced environment
Desired
- Salesforce certifications (Admin, Business Analyst, Product Owner, or related)
- Experience with eCommerce or customer portal solutions on Salesforce
- Familiarity with integrations, APIs, middleware, and data migration projects
- Experience supporting customer service, operations, or revenue workflows through Salesforce
What We Offer:
Joining our team at WES means embarking on a purpose-driven career with a global impact, where you contribute daily to making a tangible difference in the lives of people worldwide. You'll thrive in an employee-centric environment, with access to learning opportunities, pathways for personal and professional development, and recognition of your achievements. Our inclusive, mission-driven culture values employees and focuses on investing in our people through our culture, people framework, and programming while offering the flexibility of remote work options.
- Work-Life Harmony: We believe that success is all about maintaining balance. Enjoy the freedom of remote work and flexible scheduling, paired with generous time-off policies designed to assist you in maintaining a healthy equilibrium between your personal and professional commitments. Our comprehensive wellness programs and work environment are focused on fostering your well-being.
- Rewards and Recognition: Your dedication and achievements are the cornerstone of our success. We recognize the importance of valuing your hard work, which is why we offer competitive compensation, comprehensive benefits, and tangible rewards to celebrate your contributions.
- Professional Growth and Development: We are committed to nurturing growth within our team, recognizing that growth is essential to providing opportunities for career advancement and ongoing professional development. To prioritize your learning and success, we invest in comprehensive training programs and offer tuition reimbursement opportunities. We promote a culture of continuous learning that empowers you to thrive and evolve in your career.
- Innovation and Impact: Engage in work that directly transforms lives and empowers individuals and communities by expanding access to global educational and professional pathways. Join us in fostering a culture that values innovation, embraces new approaches, and leverages transformation to implement and drive impactful change.
- Community and Connection: Our team is made up of individuals from different cultures and backgrounds who have varying perspectives and ideas. Our diverse workforce reflects the global community we serve, and we take pride in it. We are committed to fostering a workplace where everyone feels valued, respected, and included. Experience the power of connection by participating in a range of activities, including employee-led resource groups, town halls, collaborative team events, meaningful volunteer opportunities, and initiatives that promote equity, celebrate diversity, and cultivate a strong sense of belonging within our organization.
Values:
- Opportunity - We open doors so people can build better futures.
- Inclusion - We become stronger, more creative, and more resilient when we embrace diversity.
- Equity - We uphold fairness and justice in our work and actions.
- Enterprising - We are resourceful, inventive, and driven.
Inclusive Recruitment Process:
We welcome all applicants, irrespective of their experience perfectly fitting the job description, as we value diverse and innovative viewpoints. At our organization, individuals who thrive in a culture of continuous learning and inclusive teamwork excel. We are committed to fostering an inclusive and accessible work environment where everyone feels valued, respected, and supported and welcome members of all backgrounds and perspectives to apply.
Our Commitment:
World Education Services is committed to fostering an inclusive workplace that reflects the rich tapestry of our communities, both in the US and Canada. This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. This commitment extends to every aspect of employment, from recruitment and hiring to promotions, training, and benefits. We comply with all applicable federal, state, and local anti-discrimination laws. For us, diversity goes beyond compliance – it's about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential.
If you require assistance and/or accommodation at any point during the recruitment process, please contact us at [email protected], we're here to support you. Our Talent Acquisition team is happy to work with you to find solutions that meet your needs.
For more information about WES, please visit our website at www.WES.org
This position is an existing vacancy and is currently open for hire.
