Manages customer-facing program performance, coordinates operations and cross-functional teams, resolves escalations, monitors inventory and fulfillment, and delivers reporting and analytics. Designs and validates Tableau reports, coordinates user acceptance testing, prioritizes reporting requests, tracks stakeholder progress, and develops remediation plans for non-conformance. Requires program or operations management experience in distribution or logistics, plus SQL and advanced Tableau expertise.
- Act as primary point of contact for the local customer on operational and performance issues.
- Monitor project performance to customer requirements and expectations.
- Issue regular reports on program performance.
- Coordinate work of various functional groups such as: operations, IT, quality and billing.
- Identify areas of non-conformance and develop remedial plans
- Manage inventory levels to ensure timely order fulfillment.
- Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources
- Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved.
- Partner with customer and business teams to gather accurate requirements for reporting and analytics.
- Design, develop, validate and publish reports using Tableau, ensuring they meet all customer requirements, and with minimal rework.
- Coordinate UAT of reports with customer before publishing.
- Own communication of the progress to key stake holders via tracker
requirements, and with minimal rework. - Coordinate UAT of reports with customer before publishing.
- Own communication of the progress to key stake holders via tracker and weekly reporting.
- Prioritize reporting and analytics requests for team assignments
Required Skills
- B.S. Degree in Business, Project Management, Supply Chain or related discipline is required.
- 3-5 years Program, Project, or Operations Management experience in a fast-paced operation.
- 3+ years working in a distribution or forward logistics operation.
- Proficiency in MSOffice (Word, Excel, Power Point, Access and Project), report preparation and data analysis.
- PMP Certification preferred, but not required.
- Previous experience with quality systems a plus.
- 2 years of experience with data reporting and analytics.
- 2 years of SQL query experience.
- 2 years of Advanced Tableau experience.
- Experience in the telecommunications or cable industries is preferred.
- Ability to prioritize initiatives based on business needs.
We thank all those who apply but only those individuals selected further consideration will be contacted.
CTDI welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.
By applying, you consent to the collection and use of your personal information for recruitment purposes in accordance with applicable Canadian privacy laws. Click here to view CTDI's Privacy Notice Agreement.
This is an active vacancy.
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