Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
- Altice USA is a communications and media company that enables our customers through the power of connectivity. With a relentless focus on challenging today's norm while developing the telecommunications of the future, our products and services bring people closer together and connect them to the things that matter most to them, faster and more easily than ever before. To meet the needs of our customers, Altice USA is building a company and a workforce that is equipped to deliver on the Altice USA promise. That means creating an environment that attracts and retains the best talent and reflects the ideas, perspective and backgrounds of the diverse communities and people we serve across the country. Altice USA believes that great ideas and the opportunity to deliver for our customers should come from every member of our team. And when our make-up and mindset reflect that of the world in which we live, we're all the stronger for it.
Responsibilities
- We are looking for a Project Manager that will be responsible for managing and directing the implementation of one or more small to medium-scale Customer Experience, Operations, Field Service, Sales, Marketing or Product release projects as assigned by the Director for Project Management Office. The Project Manager will also be directly responsible for managing/overseeing project: scope, cost, schedule, risks/issues, human resources, communications and change requests. Additionally, the Project Manager will coordinate project resources across many business and technology groups ensuring consistent delivery of high-quality projects. The key focus of this position is overall management of all projects across multiple business groups providing delivery of such projects on-time, on-budget with required business functionality.
Qualifications
- Minimum of 60 college credits preferred or equivalent related work experience.
- Formal project management training/certification (e.g., Project Management Institute- Project Management Professional (PMP)) is preferred
- Minimum five years of project management responsibility, demonstrating leadership skills and managing technical and non-technical staff, small to medium-scale Projects and financials through various life-cycle phases (cross functional experience highly desirable)
- Strong understanding of cable industry, digital solutions and customer experiences in the development, and implementation of projects, preferably across multiple business groups.
- Experience with presentation skills to draft professional, formal briefing material
- Experience coordinating project execution, and communicating succinct project status' with multiple functional groups such as Operations, Product, Marketing, Field Services and Operations teams
- Ability to interpret data analyses for operational insights and areas of needed improvement
- Strong understanding of product lifecycle management. Experience in full project management life cycles with both custom development, operational enhancements and package based application deployments Knowledge of digital solutions, customer care centers (Operations), and customer experiences (e.g. SMS, Messaging, Chatbots, IVR, Verint Voice and Screen recordings, Medallia Surveys, agent metrics and desktop tools, and customer and agent experience) Detailed knowledge and use of Microsoft Project, PowerPoint, Visio, Excel and Teams, Smartsheets, and SharePoint Knowledge and use of formal software development lifecycle methodologies, including: Waterfall, and Agile
At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York State is $64,260.00 - $105,570.00 / year. The starting pay rate/range at time of hire for this position in California is $64,260.00 - $105,570.00 / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty
