Project Manager, Executive Reporting and Communications, Digital Transformation

Manulife is embarking on a Global Digital Transformation journey which will lead to better and easier ways of doing business with us. The Digital Transformation will enable us to have:

• More integrated customer experience per market ​

• One similar look and feel reflecting our global brand​

• Common navigation across all properties​

• Common customer servicing

We are looking for a dynamic PM to join our team! You will report to the Senior Director, Global Program Management - Digital Transformation. A key part of the role is turning digital performance data and cross‑functional updates into clear narratives that show progress, highlight risks, and outline required actions for executive consumption. Using your digital understanding and data‑driven mindset, you’ll help clarify how Digital Storefront fits together—who is involved, how work connects, and how success is measured—while supporting the day‑to‑day routines that keep initiatives advancing. You’ll also refine the measurement frameworks, dashboards, and routines that track progress and customer impact.

If you’re looking to grow your career, enjoy bringing order to complex digital work, and love fostering alignment and a positive team environment—even during high‑stakes transformation—we’d love to meet you!

Position Responsibilities:

• Program & Portfolio Management

  • Maintain and evolve the Unified Digital roadmap, including milestones, dependencies, and risks.

  • Support governance routines (working forums, risk/issue tracking, decision logs).

  • Coordinate planning cycles and prepare materials for leadership discussions.

• Cross‑Functional Alignment

  • Consolidate updates from multiple workstreams into clear, structured summaries.

  • Develop and maintain templates and processes that improve clarity and consistency.

  • Identify opportunities for reusability and alignment across teams to advance Unified experiences for customers.

• Measurement & Reporting

  • Partner with Data & AI team to refine digital measurement frameworks.

  • Build dashboards and scorecards to track progress and customer impact.

  • Surface insights, risks, and trends to support prioritization and decision‑making.

• Leadership & Stakeholder Support

  • Prepare executive‑ready materials and communications to support Digital & CX leadership.

  • Coordinate priorities and deliverables across teams to ensure alignment.

  • Build strong, collaborative relationships with Canadian and global partners.

Additional responsibilities:

• Project management of initiatives related to continuous improvement of processes, automation, promoting digitization and expense reduction initiatives.

• Support requests from functional areas that are required for processing transactional requests timely and accurately, and safeguarding customer assets.

• Execution and support of the Company, Divisional and Operations strategy.

• Work with clients to define and manage the scope, strategy, requirements and implementation of projects.

• Develop cost-benefit analyses for project initiatives.

• Insure that assigned projects are completed within budgets and schedules while meeting client business objectives.

• Identify, analyze, mitigate, document, and control project risks.

• Develop and deliver budgets.

• Provide effective and regular communication within the project team, stakeholders, sponsors and management.

• Manage client and team expectations and relationships.

• Identify resource needs for the project and establish roles, expectations, and goals with team members.

• Participate in negotiation of contract terms and conditions and ensure compliance with contract terms for project consultants and vendors.

• Conduct After-Action Reviews.

• Stay current to market and industry trends through training, self-study, trade contact, and trade and industry conferences.

• Share best practices and initiatives with other functional areas in Operations.

• Partner with IT to ensure common focus and execution of technology initiatives.

• Ensure delivery of services from key vendors.

• Customer Experience.

• Process Improvement.

• Expense Management.

• Compliance and Risk Management.

Required Qualifications:

• Post-secondary education or high school diploma and equivalent business experience.

• 2+ years project team experience.

• 5 – 7 years’ experience in financial services.

• Thorough understanding of products, administration compliance, operations and systems including business desktop applications (i.e. Lotus Notes, Office), and relevant financial products.

• Strong strategic communication skills with the ability to turn technical or complex inputs into clear, concise updates for executives.

• Exceptional stakeholder management and facilitation skills; you recognize that relationships are at the core of how we work.

• Demonstrated ability to effectively prioritize and manage competing deliverables.

• Excellence in portfolio/program management, prioritization, and building repeatable systems that scale.

• Strong digital fluency across web and/or mobile experiences, with a user‑centric mindset.

• Experience building or using measurement frameworks to evaluate impact.

• Familiarity with Mural and modern program management tools/best practices.

Preferred Qualifications:

• Excellent working knowledge of tools such as but not limited to: JIRA, MURAL, Confluence.

• PMP, Prosci, CCMP, or PRINCE2.

• Strong analytical and data literacy skills; Excel proficiency; Power BI capabilities are an asset.

• C-Suite and BOD communication and facilitation experience an asset.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.