Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About the role
We're looking for a Quality Advisor, to join our growing National team!
As a Quality Advisor in our Quality Centre of Excellence in Operational Performance, your work will have a big impact on the achievement of our company goals and strategic priorities. You will support the Personal Lines and Commercial Lines distribution teams across Canada to achieve their objectives of service outperformance and enhanced broker experience, by providing constructive feedback / coaching through observations (telephone and transactional). You will provide solutions and recommendations to develop underwriters’ skills and identify areas for continuous improvement and training. This position requires a minimum of 2 days in the Intact office located in Ontario (700 University Ave, Mississauga, Ajax, London or Ottawa) or Alberta (Calgary or Edmonton).
What you'll do here:
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Conduct telephone and transactional observations to facilitate the integration of new hires and role changes
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Identify trends and areas of opportunity to develop underwriters’ skills on a continuous basis, providing recommendations and proposed actions to achieve desired performance
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Provide constructive feedback to help build team and individual development and coaching plan(s)
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Collaborate with other business units by sharing trends observed and contribute to the development of training and continuous improvement of standards
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Participate as a subject matter expert (SME) in support of new processes, workarounds and systems development
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Collaborate with distribution teams to ensure effective implementation of new processes and tools
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Rely on your understanding of business processes and applicable systems, as well as industry knowledge
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Maintain up-to-date technical and underwriting expertise through call handling and production (transactional) support, as required
What you bring to the table:
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Minimum 5 years Personal Lines or Commercial Lines underwriting experience
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Coaching and skills development experience
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Be an ambassador of change
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Service oriented with a continuous improvement mindset
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Excellent written and verbal communication skills
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Strong organization and planning skills; ability to manage multiple priorities
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Work effectively and cooperatively with others; able to build rapport and establish trust
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Positive attitude, team spirit and willingness to learn
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Strong level experience with Microsoft Office software (Excel, PowerPoint) and other tools (SharePoint)
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Chartered Insurance Professional designation is a strong asset
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Bilingual (French and English) is an asset. Need to interact on a regular basis with an English-speaking clientele and colleagues across the country.
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No Canadian work experience required however must be eligible to work in Canada.
This position closes on Sunday March 16th 11:59pm est.
What we offer
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
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A financial rewards program that recognizes your success
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An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
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An extensive flex pension and benefits package, with access to virtual healthcare
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Flexible work arrangements
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Possibility to purchase up to 5 extra days off per year
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An annual wellness account that promotes an active and healthy lifestyle
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Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
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A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
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Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
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Inspiring leaders and colleagues who will lift you up and help you grow
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A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.
