At HopSkipDrive, our goal is to create opportunity for all through mobility.
We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts around the country.
Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than five million rides across over 17 states around the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date.
Who We Are:
The newly formed Rider Assistant Supply team is dedicated to establishing a strong network by efficiently onboarding, supporting, and ensuring the compliance of Rider Assistants. This role will be crucial in building these essential processes for scale as we work to make Rider Assistant trips available nationally this upcoming back-to-school season. This role and new team will support the business through the following responsibilities:
- Develop and execute national and local strategies to efficiently build Rider Assistant supply and meet client demand, achieving back-to-school and monthly targets.
- Leverage data-driven insights on efficiency metrics (cycle time, yield) to optimize Rider Assistant onboarding and growth, maximizing conversion rates and minimizing onboarding duration.
- Collaborate with cross-functional teams (Legal, Product, Engineering, Marketing, Operations, and more) to ensure a successful launch and a seamless and compliant Rider Assistant experience.
- Provide exceptional and timely direct support and troubleshooting to Rider Assistants, consistently meeting targets for CSAT and SLAs.
- Create and maintain Rider Assistant training and support resources, using data on onboarding and engagement to drive improvements.
- Monitor and analyze Rider Assistant metrics regularly to identify improvement areas and trends.
- Develop, implement, and enforce comprehensive compliance protocols in partnership with the Compliance team for Rider Assistants, ensuring adherence throughout their lifecycle.
- Be ready to build and lead a high-performing team, operating as a "player-coach" by both supporting team members and directly contributing to the execution of supply initiatives.
- Lead special projects, build, and manage vendor relationships within Rider Assistant Supply Operations and the broader Marketplace.
Who You Are:
You're a highly organized and analytical operator with a proven track record of building scalable processes and collaborating across teams. You're passionate about hitting targets and eager to lead key initiatives. With the following skills, you’ll make a tangible and immediate impact:
- Demonstrated experience in developing and implementing large-scale operational processes, within a fast-paced environment.
- Strong organizational skills and the ability to manage multiple priorities and deadlines effectively in a dynamic environment.
- Strong analytical skills (Tableau, Gsheets) with the ability to interpret data, identify trends, and drive process improvements.
- Experience working collaboratively with diverse cross-functional teams to achieve shared operational goals and implement company-wide initiatives.
- Excellent communication, interpersonal, and problem-solving skills, with the ability to provide effective support and build strong relationships with internal teams and stakeholders.
- Proven ability to manage projects and initiatives independently, driving them to successful completion.
- Proven success in leading and managing high-performing operational teams, including hiring, training, and coaching front-line employees.
Our Investment In You
We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision, and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The salary range for this role in Los Angeles, CA is 75,000-85,000 per year. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.
HopSkipDrive is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class.
* This role will be fully remote in one of the following states AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, WI**
