Welcomes and directs patients, manages phone lines, mail, voicemails, appointment confirmations, questionnaires, and medical records updates. Maintains clinic inventory, cleanliness, and appointment software while reporting patient safety concerns and risks. Provides organized, compassionate customer service in a fast-paced ophthalmology clinic and collaborates with the care team.
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RECEPTIONIST | TLC Calgary SW
Working at TLC Laser Eye Centre (an affiliated entity of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.
Join our team, where our Great Place to Work® certification represents our commitment to creating a supportive and inclusive culture for every member of our organization
A look at your benefits
- You are eligible to receive a bonus.
- You have a permanent part-time position (approx. 20hrs/week). Please note that weekly hours are based on operational needs, may vary, and are not guaranteed.
- You benefit from a free LASIK surgery, 3 weeks of vacation, 3 sick days, 1 floater & 1 wellness day.
- You benefit from group insurance, telemedicine & RRSP match.
- You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.
Your tasks at a glance
- You warmly welcome patients and direct them to the waiting room, ensuring that new patients complete the questionnaire to add to their files.
- You handle mail, clinic phone lines, and voicemails, and make sure to call patients to confirm their appointments.
- You are responsible for updating the medical records and appointments software after each patient's arrival and departure.
- You manage inventory and ensure the aesthetics and cleanliness of the clinic when needed.
- You support the organization’s Risk Management program by identifying and promptly reporting patient safety concerns, incidents, or potential risks to clinic management, to assist in the organization’s overall efforts to identify, report, and mitigate risks.
A clear view of your assets
- You have excellent communication skills in English.
- You have experience as a receptionist, medical secretary, or administrative assistant in a doctor's office AND/OR have strong customer service/patient care skills.
- You are comfortable with computers, technology, and Microsoft 365 (knowledge of EMR systems is an asset).
- You stand out for your organizational and collaborative skills as well as your ability to work with minimal supervision.
- You especially thrive in a fast-paced, dynamic environment, and when you work as part of a team.
- You have an interest in the medical field and have a passion for delivering excellent customer service.
- Schedule: You have flexible work availability Monday through Friday, day time, for approximately 2 to 3 days per week (minimum 20hrs/week).
From our point of view
Whatever your profile, we are above all looking for someone beyond the resume, since you can benefit from our in-house training. Only your motivation and your desire to learn are part of our selection criteria.
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