Receptionist

Reporting to the Office Managers, the Receptionist is responsible for providing clerical and administrative and scheduling support to ensure that office, reception and scheduling services are provided in a courteous, effective, and timely manner. 

RESPONSIBILITIES: 

• Greeting visitors, determine purpose of visit, and direct visitors to appropriate person or service 

• Answer and forward telephone calls, take messages, schedule appointments 

• Accounts Payable & Accounts receivables processing and collection 

• Processing Resident Census 

• Maintain records as required and performs clerical work as assigned following Extendicare policies and procedures; maintain current, orderly filing system 

• Handle payments and trust deposits and withdrawals from families and residents, distribute mail 

• Maintain office equipment by following guidelines in owner manuals and contacting service repair as necessary 

• Monitor front door for residents at risk to elope 

• Adhere to established policies and procedures regarding quality assurance, fire, safety, and environment and infection control. 

• Replace Staffing Scheduler and all duties when required 

• All other duties as assigned. 

QUALIFICATIONS: 

Applicants must possess: 

• Post-Secondary education with a payroll, customer care focus. 

• Excellent interpersonal, communication and organizational skills 

• Knowledge and experience in: 

• standard office practices, 

• use of office equipment, 

• computer fundamentals and software 

• Proficiency in Word and Excel is a requirement 

• Demonstrated competencies in planning, time management, ability to determine the priorities of duties and tasks and to be self-directed in their completion