Recruiting Operations SpecialistSUPERHUMAN 👉
- The fastest email experience in the world
- Loved and adored: see what our customers say
Our customers get through their inbox twice as fast; many see inbox zero for the first time in years.
Come shape the future of email, communication, and productivity!
BUILD LOVE 💜
At Superhuman, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight.
It all starts with the right team — a team that deeply cares about values, customers, and each other.
CREATE MASSIVE IMPACT 🚀
We're not solving a small problem, and we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.
Our ambition doesn't stop there. Next: calendars, notes, contacts, tasks. We are building the productivity platform of the future.
DO THE BEST WORK OF YOUR LIFE 🌟
We have created the frameworks for how to build product market fit and redefined the narrative of how to onboard customers successfully. We have shown the world it’s possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, and the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, and Intercom.
Our latest financing was led by IVP, and we welcomed Ajay Vashee to our board. Our prior financing was led by Andreessen Horowitz, and we welcomed Marc Andreessen and David Ulevitch to our board.
This time, we’re swinging beyond the fences and fundamentally rethinking how individuals and teams should collaborate. We are building a household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.
As a member of our Recruiting Operations team, you'll help us build an exceptional talent acquisition function that supports Superhuman's ambitious growth. You'll be instrumental in creating efficient processes, ensuring a world-class candidate experience, and delivering insights that drive our recruitment strategy.
ROLE 👩🏽💻👨💻
- Orchestrate a seamless interview process by coordinating schedules, managing communications, and ensuring our recruiting inbox remains responsive and organized
- Partner with recruiting partners to support the full recruitment lifecycle - from kickoff meetings and pipeline management to closing activities for open requisitions
- Drive continuous improvement by identifying opportunities to streamline and automate our recruitment processes for quality, speed, and scalability
- Administer and optimize our recruiting tech stack to ensure we're leveraging the right tools for candidate sourcing, assessment, and tracking
- Maintain data integrity across our recruitment systems and generate reports that provide actionable insights for the talent acquisition team in order to support a data-informed recruitment culture at Superhuman.
- Create a positive and delightful candidate experience at every touchpoint, contributing to our goal of achieving a net candidate experience score >80
- Collaborate closely with the People team to ensure a smooth transition from offer acceptance to onboarding, setting new hires up for success
SOUND LIKE YOU? 🙌
- Experience: You have 3+ years of experience owning and optimizing recruitment operations at a growth-stage tech startup
- Asynchronous Communicator: You’re effective across various mediums (especially Slack, Notion, and email). You can produce and consume detailed written materials with quality and without sacrificing speed. You respond quickly and thoughtfully to unblock others and speed things up.
- Process Automation: You identify inefficient recruitment workflows and implement automated solutions that streamline operations, reduce manual effort, and improve candidate experience.
- Project Management & Organization: You transform abstract recruiting initiatives into concrete, actionable project plans with clear milestones and deliverables. You expertly juggle multiple recruitment projects and tasks simultaneously without dropping details, exercising sound judgment when managing competing priorities.
- Proficiency in modern recruiting tech stacks: You skillfully utilize and administer contemporary recruitment technologies including ATS platforms (ideally Greenhouse or Ashby), scheduling tools, sourcing platforms, and candidate relationship management systems. You maintain the tech stack and leverage these tools to support efficient operations, data collection, and positive candidate experiences.
- Data Reporting & Analytics: You generate meaningful recruitment insights and reports that support a data-informed recruitment culture, tracking metrics like candidate experience scores, time-to-hire, passthrough rates, diversity of pipeline, and other KPIs critical to measuring recruiting effectiveness.
- Bias to Action: Speed matters. You take rapid, decisive steps forward—even in the face of uncertainty. You understand that action is the catalyst for filling critical roles quickly and supporting business objectives, maintaining momentum in the recruitment process without sacrificing quality.
- Start to Finish Ownership: You act with 100% responsibility for your own outcomes as well as the outcomes of the company.
- Customer Zeal: You champion the needs of both candidates and internal stakeholders by actively listening and deeply understanding their perspectives. You leverage these insights to craft a world-class recruitment experience that not only meets expectations but creates moments of delight
- Growth Mindset: You embrace challenges, welcome feedback, and see effort as the path to mastery. You believe that you and others can always learn and grow.
- Attention to Detail: You meticulously ensure accuracy in all aspects of the recruitment process, particularly in candidate communications and interview coordination. You catch subtle errors before they impact the candidate journey, maintain precise documentation, and demonstrate thoroughness in every interaction.
- Location: We're open to you joining us remotely from anywhere in the Americas (North America, Central America and South America), but will ask that you to overlap your work times with 10am-4pm PST.
SALARY INFO 💸
The Recruiting Operations Specialist role spans several internal levels and a wide breadth of experience at Superhuman. Our compensation band reflects the potentially broad range of candidates and experience levels that we are open to hiring for this role.
Our starting salaries for this role range from $50,000 - 90,000 USD. This range may vary based on candidate’s location and it does not reflect total compensation, which includes base salary, benefits, and company stock options.
We are open to candidates in the US, Canada, or Latin America. We take a locally informed approach to non-US-based compensation and will be able to share ranges based on your country of residence.
BENEFITS 🎁
Taking Care of Your Future 🙏
- Medical, dental, and vision insurance: 100% coverage for you, and 75% coverage for all your dependents.
- Voluntary insurance: short-term disability, long-term disability, and life insurance.
- 401(k) plan (we match 75 cents per dollar, up to 4% of your salary).
- Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools.
Generous Time Off 🏝
- We offer flexible time off to ensure you have the time to recharge
- 13 additional company holidays, plus your own Care Days, Flexible Holidays, and a company-wide Winter Break.
- Generous parental, caregiver, healthcare, and compassionate leave policies.
Investing in Your Growth ✍️
- $3000 per year towards your professional development.
- Free access to Calm and Aaptive.
- Allyship education program to help build your best self.
Setting You Up For Success 🧑🏻💻👩🏾💻
- Custom MacBook Pro.
- $1000 budget for workstation setup.
- $60/week for your lunches, groceries, or whatever nutrition you need to stay fueled up!
- Flexible spending accounts for commuter costs, dependent care, and healthcare expenses.
Note on Benefits: The benefits described in this posting are specific to US-based candidates. Benefits will vary based on your country of residence. We'll be happy to share the specific benefits package relevant to your location when we connect during the interview process.
At Superhuman, we value diversity. We are an equal-opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
