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Fortra

Renewals Specialist I

Reposted 22 Days Ago
Be an Early Applicant
Hybrid
Canada
Senior level
Hybrid
Canada
Senior level
The Renewals Specialist I will oversee the renewal process for customer accounts, drive customer retention, develop strategies to maximize retention and upsell opportunities, and engage with customers to ensure satisfaction. Key responsibilities include leading contract negotiations, analyzing customer data, and collaborating with cross-functional teams.
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Problem Solvers. Proactive Protectors. Relentless Allies.

Ready to join us? Let's get started. 

This position is responsible for overseeing and driving the renewals process for key customer accounts, ensuring customer retention. This position will work cross-functionally to optimize revenue, develop renewal strategies, and maintain strong customer relationships for the assigned customer accounts.  

WHAT YOU'LL DO

Renewal Management: 

  • Lead end-to-end renewal negotiations for high-value accounts, ensuring timely and successful contract execution. 
  • Analyze customer usage data and feedback to present tailored renewal proposals that address customer needs. 

 Strategic Planning: 

  • Develop and execute account-specific renewal strategies to maximize retention rates and identify upsell opportunities. 
  • Partner with Sales, Customer Success, and Product teams to align renewal plans with broader business goals. 

 Customer Engagement: 

  • Act as a trusted advisor to clients, demonstrating deep knowledge of [Company Name]’s solutions and their value. 
  • Conduct regular check-ins with customers to ensure satisfaction and uncover potential challenges. 

 Data Analysis and Reporting: 

  • Monitor key metrics related to renewal performance, providing insights and recommendations to leadership. 
  • Maintain accurate and up-to-date records of renewals in the CRM system. 

QUALIFICATIONS

  • Bachelor’s degree  
  • 5+ years of experience in renewals, account management, or customer success within the technology (preferably cybersecurity) industry  
  • Proven track record of achieving or exceeding renewal and retention targets 
  • Strong negotiation, communication, and interpersonal skills 
  • Ability to analyze data and make informed decisions to optimize outcomes 
  • Proficiency with CRM tools (e.g., Salesforce) and Microsoft Office Suite 
  • Familiarity with cybersecurity concepts, technologies, and market trends 
  • Experience working with enterprise customers in a global setting 

ID:3188


About Us

This is Fortra, where we're making a difference by offering a best-in-class solutions portfolio, proactively adapting to the ever-evolving cybersecurity threat landscape, and putting people first. Fortra is a cybersecurity company like no other. We're known for our innovative software and services, world-class support, and the commitment and satisfaction of employees across the globe. Our approach is different, and we’re proud of that. For more information about what it's like to work for us, and learn about our culture, benefits, or perks, connect with us on LinkedIn. 

We Are Fortra

Our people make us great. Our employees are a resilient and diverse group of global problem solvers, proactive protectors, and relentless allies, empowered to show up every day authentically, ready to fight the good fight with Fortra. Here at Fortra, we believe we're stronger when we're all stronger. That's why we're committed to supporting and empowering our employees through a host of offerings, including competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!
Visit our website to learn more about why employees choose to work for Fortra. Remember to check out our Glassdoor to learn what our employees are saying and connect with us on LinkedIn.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

Top Skills

Crm Tools
Customer Accounts
Customer Relationships
Customer Usage Data Analysis
Cybersecurity Concepts
Data Analysis
Enterprise Customer Engagement
Microsoft Office Suite
Renewal Negotiations
Renewal Strategies
Renewals Process
Revenue Optimization
Salesforce

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