The Renewals Specialist manages Cisco support and SaaS renewals, ensuring client satisfaction through customer success and inside sales collaboration.
Long View. A career that helps you get more out of life.
A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!
You’ll work closely with clients, account managers, internal teams, and our vendor partner Cisco to deliver a customer‑first experience.
A Day in the Life:
- Create, manage, and track Cisco renewal quotes and opportunities as contracts approach expiry
- Manage customer contracts and subscriptions through Cisco portals
- Provide clear, informed recommendations on support levels and licensing options
- Act as a liaison between customers, internal stakeholders, and Cisco
- Educate clients on Cisco product lifecycles and adoption strategies
- Build strong, trusted relationships with clients and vendor partners
- Respond to customer and account manager requests with care and attention
- Coordinate with internal teams including Cisco procurement, accounting, and operations
- Support internal audits and compliance programs
- Maintain a consistently high standard of service and follow‑through
- Participate in 2–4 training or certification events each year
- Contribute to team collaboration and cross‑department initiatives
Renewals & Licensing Management
Client Success & Relationship Management
Operational Excellence
Learning & Team Contribution
What You Bring:
- Post‑secondary education in business, procurement, IT, or a related field
- 2+ years of experience in inside sales, procurement, licensing, or customer success
- Experience with Cisco tools and licensing models
- Understanding of software and support lifecycles
- Strong communication skills and a customer‑focused mindset
- High attention to detail with strong organization and follow‑through
- A proactive, service‑oriented approach aligned with Long View’s values
We encourage you to apply, even if you are not sure you meet all these qualifications. You may have knowledge and experiences not specifically listed here that would support our mission, and we would love to see your application
Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!
Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know
Top Skills
Cisco Tools And Licensing Models
Similar Jobs
Fintech • Payments • Software
The Compliance Manager will oversee regulatory compliance programs for Canada's financial operations, monitor regulatory developments, and liaise with stakeholders while ensuring adherence to AML and CTF regulations.
Top Skills:
AmlCompliance ProgramsCtfFraud MonitoringKycPayments RegulationsRegulatory Reporting
Artificial Intelligence • Fintech • Software
The Account Executive will drive sales for FloQast's Accounting Transformation Platform by cultivating client relationships, conducting demos, and managing contracts. Responsibilities include networking, collaborating with cross-functional teams, and ensuring smooth post-sale transitions.
Top Skills:
GongOutreach.IoSaaSSalesforceZoominfo
Cloud • Information Technology • Security • Software • Cybersecurity
As a Product Manager for Gateway DNS, you will lead the strategy and execution of DNS filtering for Cloudflare One, collaborating with sales, engineering, and design teams. Responsibilities include writing requirements, supporting global teams, and ensuring product success in a fast-paced environment.
Top Skills:
DnsTcp/Ip
What you need to know about the Calgary Tech Scene
Employees can spend up to one-third of their life at work, so choosing the right company is crucial, not just for the job itself but for the company culture as well. While startups often offer dynamic culture and growth opportunities, large corporations provide benefits like career development and networking, especially appealing to recent graduates. Fortunately, Calgary stands out as a hub for both, recognized as one of Startup Genome's Top 100 Emerging Ecosystems, while also playing host to a number of multinational enterprises. In Calgary, job seekers can find a wide range of opportunities.
