Professional Services Consultant

Locations: Austin/TX, Dallas/TX or Atlanta/GA
Role Summary
As a Resident Consultant at Cloudflare, you will serve as a dedicated, on-site strategic advisor for one of our high-growth enterprise accounts in Minneapolis. You will act as the primary technical bridge between the customer's operational needs and Cloudflare's expansive security suite, ensuring their migration from legacy systems is seamless and high-performing. We are looking for a proactive expert who thrives on building deep technical relationships, optimizing complex configurations, and championing our mission to help build a better internet.
Role Responsibilities

• Act as a Trusted Advisor: Serve as the day-to-day technical lead and Cloudflare subject matter expert, providing proactive guidance on operational best practices and industry security standards.
• Optimize Application Services: Take full ownership of tuning, configuration, and policy creation for Application Services to ensure maximum performance and security posture.
• Manage Network Security: Oversee the ongoing health of Network Services, including Magic Transit and DDoS protection, ensuring "set and forget" stability while remaining ready for rapid incident response.
• Drive Migration Excellence: Leverage your deep understanding of Akamai architectures to translate legacy workflows into modern, efficient Cloudflare configurations.
• Strategic Roadmap Alignment: Collaborate closely with the customer to prepare their environment for future expansions into our Developer Platform (Workers) and Zero Trust architecture.
• Technical Documentation: Maintain comprehensive documentation of the customer's unique environment, policy changes, and operational procedures to ensure long-term continuity.

Role Requirements
Must-Have Skills

• 10+ years of experience in a technical customer-facing role such as Solutions Architect, Resident Engineer, Professional Services Consultant or similar, ideally in cloud networking, security, or web infrastructure.
• Akamai to Cloudflare Transition: At least 3+ years of hands-on experience managing Akamai environments, with a proven ability to map legacy CDN and security features to Cloudflare's ecosystem.
• Application Security Expertise: Deep technical proficiency in configuring WAF policies, Bot Management, and Page Shield to protect complex web applications.
• Network Infrastructure Knowledge: Strong foundational knowledge of BGP, GRE/IPsec tunneling, and DDoS mitigation strategies (specifically relating to services like Magic Transit).
• Communication & Presence: Exceptional verbal and written communication skills, with the ability to explain complex technical concepts to both engineering teams and executive stakeholders.
• Ability to translate customer requirements into practical, scalable solutions that align with Cloudflare's technology stack.
• Prior customer onsite placement experience is a plus.

Nice-to-Have Skills

• Cloudflare Certifications: Valid Cloudflare ASPS or ASPE certifications.
• Modern Web Development: Experience with Serverless computing or Edge functions (Cloudflare Workers/WebAssembly).
• Zero Trust Advocacy: Familiarity with Access, Gateway, and Browser Isolation to assist in the customer's future security evolution.

Compensation
Compensation may be adjusted depending on work location.
Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave